Customer Service Representative

Medtronic; Fatih; On-site; TRY 1,464,000 - 2,442,000; Full time

Job summary

A leading medical technology company based in Istanbul is seeking a professional to represent the company to customers. You will handle product-related inquiries, manage orders, and coordinate stock and shipping logistics. Candidates should have a Bachelor's degree, excellent communication skills, and familiarity with SAP and Office programs is preferred. This role offers a competitive salary and flexible benefits package.

Benefits

Competitive salary

Flexible benefits package

Qualifications

• Bachelor’s degree from university.
• Excellent communication, interpersonal, and time management skills.
• Well organized with strong organizational and coordination skills.
• Effective problem-solving skills with a result and quality orientation.
• Good command of English both in written and spoken form.

Responsibilities

• Represent the company to customers and answer product-related questions.
• Manage web-based ordering or registrations.
• Issue sales invoices and control the issued invoices.
• Perform back-order follow-up and ensure timely shipments.
• Coordinate with customs clearance for product delivery.

Skills

Excellent communication skills

Interpersonal skills

Time management skills

Organizational skills

Teamwork

Problem-solving skills

Good command of English

Education

Bachelor's degree

Tools

SAP

Office programs

Job description

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life by representing the company to external and internal customers. In this position, you are expected to be located in Istanbul.

Responsibilities

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• May follow allocation of stock in short supply, special price quotations and bids, deductions and adjustments focusing on stock and allocation issues to maximize service levels
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems
• Issue the sales invoices, control the issued invoices, prepare pro forma invoices, provide other information and documents that are to be sent along with the invoices and submit them to the hospitals by working in coordination with the related sales representative
• Back-order follow up by taking the weekly Open Order list and inform the departments about back-orders, perform the necessary transactions on the products that fell to back order and ensure the shipment of these products
• Follow up custom clearance procedures by working in coordination with customs clearance and ensuring that the products are delivered to the warehouse in time

Required Knowledge and Experience

• Bachelor’s degree from university
• Excellent communication, interpersonal and time management skills and ability to work in and lead cross functional teams
• Well organized, aptitude for paperwork, good follow-up skills, strong organizational and coordination skills
• Active and good listener, aptitude for teamwork
• Effective problem-solving skills, result and quality orientation
• Good command of English both written and spoken

Any experience in a corporate environment having worked with SAP and Office programs are preferred in this position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here