Customer Service Representative

Sailun Tyre Europe; Çankaya; On-site; TRY 30,000 - 50,000; Full time

Job summary

A prominent tire company located in Ankara is looking for a Customer Service Representative to provide comprehensive support in processing information and ensuring quality customer service. The ideal candidate must have at least a Bachelor's Degree, 1-2 years of experience in CSR/SAP, and be fluent in English and Turkish. Proficiency in Microsoft Office and problem-solving skills are essential for this role.

Qualifications

• At least a Bachelor's Degree is required.
• 1-2 years of work experience in CSR/SAP is required.
• Must be proficient at reading, writing, and speaking in English and Turkish.

Responsibilities

• Provides various levels of support and services to customer service areas.
• Enters and processes information in SAP.
• Responds to customer inquiries regarding operations and services.

Skills

Fluent in English

Fluent in Turkish

Proficient in Microsoft Office

Problem-solving skills

Education

Bachelor's Degree

Tools

SAP

Customer Portal

Job description

Responsibilities

• Provides various levels of support and services to areas of the customer service, such as entering and processing information, working with carriers and 3PL to update information, track and trace details, ensure service levels, and providing levels of customer service.
• Enters standard and more routine data in SAP
• Follows up with sales team to get the accurate customer request
• Updates logs, documents and files to track operational, carrier and customer information
• Receives and reviews documents for accuracy, such as dates, times, location, counts and related information
• Responds to basic internal and external customer questions on the status of operations, accounts or services; escalates more complex needs as required.
• Prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.
• Assists with tracking orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
• Performs basic office and clerical duties, such as preparing and sorting mail, maintaining logs, answering and directing phone calls, and related activities.
• Performs basic customer service principles and practices
• Office operations principles and practices
• Update reports, reporting tools and communicate necessary action steps
• Responsible for SAP data accuracy
• Development and improvement of current practices through CI activities
• Work cross-functionally to complete the orders reports at required template, using production, throughput, capacity, and warehouse data from the SAP
• Review material shortage lists and communicate necessary action steps
• Following up delivery schedules with the vendors

Preferred Skills/Requirements

• At least a Bachelor's Degree is required.
• 1-2 years of work experience in CSR/SAP is required
• Must be able to read, write, and speak English and Turkish fluently.
• Additional languages (Chinese) is a plus but not a requirement
• Experience communicating with co-workers to provide and receive direction
• Experience verifying information and status. Must be a problem solver.
• Must be proficient at Microsoft Office products, (Outlook, Word, Excel).
• Experience with Customer Portal