Customer Service Coordinator

Mars, Incorporated and its Affiliates; Fatih; On-site; TRY 50,000 - 70,000; Full time

Job summary

A leading multinational company in Turkey is seeking a highly motivated Customer Service Coordinator to manage the order-to-cash cycle. You will be responsible for ensuring customers receive timely and high-quality service while contributing to strategic improvements in the supply chain. The ideal candidate has 2–5 years of experience in customer service, is fluent in Turkish and English, and is skilled in ERP systems, preferably SAP. This role offers a competitive salary and development opportunities.

Benefits

Best-in-class learning and development support

Industry competitive salary

Company bonus

Qualifications

• 2–5 years of experience in customer service, order management, or supply chain.
• Solid knowledge of order-to-cash operations.
• Fluent in Turkish and English (both written and spoken).

Responsibilities

• Lead the end-to-end order management process.
• Serve as the primary contact for customers, providing timely support.
• Collaborate with internal teams to ensure seamless order fulfillment.

Skills

Customer service

Order management

Communication skills

Problem-solving

Agile mindset

Education

Bachelor's Degree in Supply Chain or Business

Tools

ERP systems (SAP preferred)

Job description

We are looking for a highly motivated and agile Customer Service Coordinator to join our Turkey Supply Chain team. The primary responsibility of this role is to manage the order-to-cash cycle with operational excellence, ensuring that our customers receive timely, accurate, and high-quality service. In addition to managing day-to-day order operations, we are also seeking someone eager to grow into strategic supply chain initiatives, participate in improvement projects, and contribute to our journey toward a more integrated and agile end-to-end supply chain. This role requires a strong sense of ownership, attention to detail, and the ability to work effectively in a cross-functional FMCG environment—always in line with Mars Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.

What are we looking for?

• Bachelor's Degree - Supply Chain or Business degree preferred
• 2–5 years of experience in customer service, order management, or supply chain (preferably FMCG)
• Solid knowledge of order-to-cash operations
• Experience with ERP systems (SAP preferred)
• Excellent coordination and communication skills
• Detail-oriented with strong problem-solving ability
• Agile mindset and a desire to learn beyond daily tasks
• Fluent in Turkish and English (both written and spoken)
• Strong team spirit

What will be your key responsibilities?

• Lead and execute the end-to-end order management process, including order entry, customer confirmation, delivery coordination, and issue resolution
• Serve as the primary contact for customers; provide timely and solution-oriented support
• Collaborate with internal teams (Sales, Finance, Logistics, Planning) to ensure seamless order fulfillment
• Monitor stock availability and communicate proactively with customers regarding delivery timelines
• Maintain and improve KPIs related to service level, order accuracy, and on-time delivery
• Support or participate in improvement projects related to customer experience, efficiency, and digitalization—on top of operational responsibilities
• Ensure all activities comply with company standards and regulatory requirements
• Embrace and promote Mars culture and values in daily work

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.