Customer Relationship Department Manager

BSH Ev Aletleri Türkiye; Ümraniye; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading home appliances manufacturer in Turkey is seeking a Customer Experience Manager to lead strategies ensuring customer satisfaction across all touchpoints. The ideal candidate has at least 7 years of experience in customer relations within the home appliances sector, possesses strong compliance knowledge, and is a strategic thinker. This role offers flexible working hours and diverse career opportunities.

Benefits

Flexible working hours

Individual development programs

Modern healthcare services

Qualifications

• At least 7 years of experience in customer relations/contact center management.
• Proven track record in customer experience and service operations.
• Strong knowledge of consumer law.

Responsibilities

• Lead the end-to-end customer experience strategy.
• Continuously improve contact center processes.
• Inspire and develop high-performing teams.

Skills

Customer experience leadership

Operational efficiency improvement

Team development

Compliance knowledge

Problem-solving skills

Communication skills

Education

University degree in relevant field

Job description

Overview

Find out how easily you can achieve success at BSH Home Appliances Group. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Your Responsibilities

• Lead the end-to-end customer experience strategy, ensuring satisfaction and loyalty across all touchpoints.
• Continuously improve contact center processes, enhancing operational efficiency and service excellence.
• Act as a trusted leader during critical moments, protecting and strengthening brand reputation.
• Ensure compliance with consumer law and related regulations, building preventive risk management systems.
• Inspire, develop, and lead high-performing teams with a customer-centric and results-driven culture.

Your Profile

• University degree in a relevant field, with at least 7 years of experience in customer relations/contact center management in the home appliances sector.
• Proven track record in customer experience, service operations, and people leadership.
• Strong knowledge of consumer law and ability to integrate compliance into operations.
• Strategic thinker with excellent problem-solving and decision-making skills.
• Advanced English proficiency, with outstanding communication and representation skills.

Your Benefits

• Flexible working hours schemes and diverse career opportunities
• Individual development programs and international perspectives
• Modern healthcare services