Customer Experience Intern

Damco Spain SL; Fatih; On-site; TRY 8,900 - 13,000; Full time

Job summary

Damco Spain SL is offering an internship focused on enhancing customer experience and supporting the shipment lifecycle. Based in Fatih, Turkey, the position welcomes new graduates for a 6-month commitment, 5 days a week. Candidates must demonstrate agility, strong organizational skills, and fluency in both Turkish and English. You will engage with customers and assist with sales opportunities, all within a supportive team environment. Maersk champions a diverse workplace and provides robust support for all applicants.

Qualifications

• New grads open to internship opportunities for 6 months, 5 days a week.
• Strong organizational and communication skills are required.
• Fluency in both Turkish and English is necessary.
• Excellent communication and organizational skills.

Responsibilities

• Support Customer Experience team’s delivery of positive experiences.
• Get involved in end-to-end shipment lifecycle and stakeholder management.
• Help with sales opportunities for new and inactive accounts.
• Handle incoming customer service queries and exception management.
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Has a full understanding of customers' business drivers, needs and requirements
• Supports sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management

Skills

Agility

Multitasking capability

Organizational skills

Communication skills

Fluency in Turkish

Fluency in English

Education

New grad

Job description

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world.Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Supports Customer Experience team’s delivery of a positive customer experience
• Gets involved in end-to-end shipment lifecycle by working closely with the customer and internal teams
• Assists opportunities for new customers, lost or inactive accounts as well as regular accounts (conducting campaigns and sales promotions across customer opportunities)
• Helps with all products and services sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Has a full understanding of customers' business drivers, needs and requirements
• Supports sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management

We are looking for:

• New grads open to internship opportunities5 days a weekfor a duration of6 months
• Agility & capability to multitask
• Strong organizational and communication skills
• Flexibility to operate in a fast-paced environment
• Fluency in Turkish and English

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

The personal data provided to our company within the scope of job applications will be processed by Maersk Lojistik Hizmetleri Anonim Şirketi (“Maersk Lojistik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement . Under Article 11 of the Law, you can submit your requests regarding your rights to us via [e-mail] . For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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