Customer Experience & Ancillary Sales Agent

SunExpress; Muratpaşa; On-site; TRY 150,000 - 300,000; Full time

Job summary

SunExpress is seeking a Customer Experience & Ancillary Sales Agent for its Antalya Airport location. This role involves selling tickets, assisting customers with their travel needs, and managing ticketing procedures. Ideal candidates will have a strong sales background in aviation, excellent communication skills, and a dedication to customer satisfaction.

Qualifications

• Minimum 1 year experience in sales and ticketing within the aviation industry.
• Good command of English.
• Completed training for assisting passengers with reduced mobility.

Responsibilities

• Sell and reissue tickets, handle inquiries about routes and prices.
• Manage excess luggage revenue and resolve irregular situations.
• Provide frontline customer service and handle ticketing refunds and cancellations.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

Associate Degree

Tools

Galileo

Amadeus

Sabre

Mars

MS Office

Job description

We are looking for a Customer Experience & Ancillary Sales Agent to join our team at SunExpress Antalya Airport.

Qualifications:

• At least an associate degree,
• Good command of English,
• Minimum 1 year experience in sales and ticketing within the aviation industry,
• Knowledge of reservation systems like Galileo, Amadeus, Sabre, Mars is a plus,
• Proficient in MS Office applications,
• Completed training for assisting passengers with reduced mobility.

Responsibilities:

• Sell and reissue tickets at the airport, handle inquiries about routes and prices, manage excess luggage revenue, and resolve irregular situations in coordination with Ground Operations,
• Promote our products and services, collect fees for excess luggage and other services,
• Stay updated on routes, tariffs, fees, and company products,
• Record irregular situations and report to supervisors,
• Handle cash and accounting procedures as per company policies,
• Organize ticket issuance during MyID website outages for company staff,
• Safeguard and transfer collected cash, ensure accuracy between cash and reports,
• Monitor CSAT and Ancillary Revenue targets via Qlik Sense reports,
• Perform ticketing and SSR actions following company rules, including changes, waivers, and overbooking,
• Attend monthly departmental meetings,
• Manage overbooked reservations and related issues,
• Address customer requests and feedback,
• Research airport market trends and innovations,
• Maintain good relations with third-party vendors,
• Provide route, schedule, and fare information via phone, email, or in person,
• Handle reservations, ticketing, refunds, and cancellations,
• Ensure customer satisfaction and assist passengers with their travel needs,
• Deliver frontline customer service,
• Report safety and security concerns to relevant departments.

SunExpress, as an Equal Opportunity Employer, values diversity and focuses solely on skills, experience, and competence in hiring decisions.

We are proud to be named “Europe's Best Leisure Airline” in 2024 by Skytrax and to hold the Great Place to Work Certificate for 2023 and 2024.