Customer Demand Engineer M/F Permanent Contract

Hutchinson; Konak; On-site; TRY 1,953,000 - 2,930,000; Full time

Job summary

A leading aerospace supplier in Izmir is seeking a Supply Chain professional to manage customer services. You will oversee communication with customers, ensure order processing, and maintain key performance indicators. The ideal candidate has a BS in Engineering, at least 3 years of experience, and strong analytical and communication skills. This role offers a dynamic environment with a focus on sustainable development and innovation.

Benefits

Dynamic and growing environment

Commitment to CSR and sustainable development

Flexibility of a small-to-medium enterprise with international resources

Qualifications

• Minimum 3 years of experience in a similar position.
• Advanced level of English required for communication with suppliers.

Responsibilities

• Orchestrate communication regarding supply chain topics.
• Ensure collaboration on customer orders in relevant systems.
• Communicate changes in requirements and customer priorities.
• Assist in addressing disruption and potential risks.
• Maintain key figures for SCM area.

Skills

Analytical thinking

Problem-solving skills

Communication skills

Ability to work with interfaces

Education

BS degree in Engineering or equivalent

Tools

MS Office

SAP

Job description

ADI IZMIR

As a recognized system supplier for the aviation industry, Hutchinson PFW division is a reliable partner of global customers such as Airbus, Boeing and other aircraft manufacturers as well as their suppliers. In compliance with the highest quality standards, we develop and produce on the basis of modern manufacturing technologies at our locations in Germany, England, Turkey. Our highly qualified and motivated employees are the key to our success.

We are looking to actively shape the future at our location in Izmir.

Join the mobility revolution with HUTCHINSON

Are you looking for a job in the automotive, aerospace, defense, or industrial sectors?

Would you like to imagine, design, and manufacture solutions in the fields of vibration control, fluid management, sealing, and composite materials to overcome major environmental challenges? Hutchinson invites you to take action and be at the heart of sustainable, safer, low-carbon mobility.

Join us and discover what drives you!

Your function

Directly reporting to the Supply Chain Director, your role encompasses customer services from customer order to delivery.

Your main missions

• Orchestrate the communication, day to day business, exception management with Customer regarding SC topics (Forecast, orders, deliveries, deadlines, priorities, etc.).
• Ensuring collaboration of the customers' order in the relevant systems within agreed way of working.
• Following processing of requirements and deviations reported by the customer and their follow-up (proof of delivery, NC processing status, missing part communication, etc.)
• Communication of changes in requirements and customer priorities with control for ensuring delivery commitments. Recording / reporting of project risks and overall escalations,
• Ensuring internal coordination of reliable statements to customers with appropriate control and checks.
• Early detection and escalation of risks in the organization.
• Assist in the processing of measures to address disruption and potential risks.
• Maintenance of key figures for the SCM area (D1, claim management, customer satisfaction, response time, etc.)
• Participating in internal/external escalation meetings, including pre & follow-up of necessary information
• Ensuring implementation of projects to optimize working methods and processes with the interfaces after consultation with the superiors

Your profile

• BS degree or equivalent education from relevant Engineering departments of universities,
• Minimum 3 years of experience in a similar position,
• Strong drive for achievement, analytical thinking ability and problem-solving skills
• Can work well with many internal and external interfaces,
• Has excellent communication skills and a positive attitude,
• Has advanced level of English (to communicate with suppliers)
• Excellent command of MS Office applications. SAP knowledge is an asset.

Why join us ?

• You will thrive in a dynamic and growing environment,
• You will benefit from the agility and flexibility of a small-to-medium enterprise combined with the strength and resources of an international group that has been around for 170 years,
• We are committed to an environmental and social policy (CSR) in terms of biodiversity, diversity & inclusion, parental leave, ethics, and skill development,
• We aim for carbon neutrality by 2040 for our automotive activities and by 2050 for all our activities,
• We invest 5% of our revenue annually, for the past 20 years, in innovation for "sustainable development."