Customer Care Specialist

H-E Parts; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading energy company in Turkey is seeking a Quality Management professional to implement customer care frameworks and drive resolution processes for customer satisfaction. Ideal candidates should have a Bachelor's Degree in Engineering and a minimum of 2 years in quality management within the energy sector. Fluency in Turkish and English is essential. This full-time position based in Istanbul offers competitive benefits including private health insurance.

Benefits

Private health insurance

Transportation allowance

Comprehensive wellbeing program

Qualifications

• Min. 2 years of experience in quality management or customer support in relevant industries.
• Very good command of written and spoken Turkish & English.

Responsibilities

• Implement Customer Care framework and procedures.
• Drive resolution processes for customer complaints.
• Conduct reviews of customer complaints and feedback trends.

Skills

Communication skills

Problem-solving methods

Customer satisfaction focus

Detail orientation

Education

Bachelor's Degree in Engineering

Job description

Location

Istanbul, Marmara, Turkey

Job ID

R0062495

Date Posted

2024-10-08

Company Name

HITACHI ENERGY TURKEY ELEKTRIK SANAYI ANONIM SIRKETI

Profession (Job Category)

Quality Management

Job Schedule

Full time

Remote

No

Job Description

The Opportunity

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

How you’ll make an impact

• Implement the BU Customer Care framework locally, Adapt Customer Care procedures, instructions, and documents.
• Drive resolution processes for customer complaints, Coordinate root cause analyses for complaints.
• Support teams in collecting and interpreting the Voice of the Customer.
• Identify risks and challenges affecting customer satisfaction, Oversee deployment and analysis of customer satisfaction surveys.
• Analyze process gaps and recommend corrective actions.
• Prepare and update quality reports for customers.
• Conduct reviews of customer complaints and feedback trends.
• Report on the status of root cause analyses and corrective actions.

Your Background

• Bachelor's Degree in Engineering. Mechanical, Electrical & Electronics Engineering background is a plus.
• Min. 2 years of experience in quality management, quality operations, customer care, or customer support within the transformer, energy or engines and power transmission equipment manufacturing industry.
• Ability to manage multiple tasks and projects simultaneously with a focus on customer satisfaction and quality outcomes.
• Effective communication skills for reporting, audits, and coordination with internal and external stakeholders.
• Knowledge of problem-solving methods such as 8D, root cause analysis, Ishikawa; Developed job follow-up and problem-solving skills, paying attention to details.
• Very good command of written and spoken Turkish & English.

More About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits;

• Access to a comprehensive wellbeing program,
• Private health insurance,
• Transportation allowance.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.