Customer Care Specialist

Edenred SE; Fatih; Hybrid; TRY 30,000 - 50,000; Full time

Job summary

Edenred Turkiye is seeking a Customer Care Specialist to enhance our customer satisfaction and loyalty. This role involves managing requests and complaints, analyzing issues, and collaborating with various departments. Join us in a dynamic environment that values creativity and professional growth.

Benefits

Flexible working conditions

Ticket Restaurant Meal Card

Private health & life insurance

Transportation service buses/shuttles

Annual gift card credit

Flexible Leaves

Full Remote August

Unlimited coffee, snacks, and relaxation space

Participation in CSR projects

Access to online trainings

Qualifications

• 4+ years of experience in customer experience, financial operations, or planning & analysis.
• English proficiency at minimum B1 level (Intermediate).
• Proactive and detail-oriented.

Responsibilities

• Act as the primary contact for all requests and complaints.
• Analyze root causes of complaints and contribute to process improvements.
• Collaborate with internal departments to resolve customer requests.

Skills

Analytical skills

Problem-solving skills

Customer-focused mindset

Teamwork

Cross-departmental coordination

Education

Bachelor’s degree in related fields

Tools

MS Office

CRM tools

Job description

Edenred Turkiye has been a pioneer in the meal card industry for 32 years, providing effective corporate expense management solutions such as the Ticket Restaurant Meal Card for meal lunch expenses, Ticket Car Fuel Solutions for fuel purchases, and Ticket Compliments Mix Gift Cards for incentive and reward programs. We proudly serve over 1.8 million employees across Turkey, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and numerous distinguished brands.

At Edenred Turkiye, our values—passion for customers, respect, imagination, simplicity, and entrepreneurial spirit—shape our work environment and inspire our team members to think creatively and innovatively. We continuously improve our corporate expense management solutions to serve our customers better, while fostering a fulfilling work environment that supports professional growth and development, helping employees become esteemed members of our Dream Team.

As a testament to our commitment, we are proud to have been certified as a Great Place to Work in March 2025.

If you want to vibe with us, we are looking for a Customer Care Specialist in our Operations Department.

What You'll Do:

• Act as the primary contact for all requests and complaints from external stakeholders (MUCs) and internal customers (call center & other departments), ensuring each is addressed in line with our Customer Obsession philosophy.
• Take ownership of customer demands to increase satisfaction and loyalty, as measured by surveys.
• Respond to requests in line with personal and team KPIs, ensuring quality and timeliness.
• Analyze root causes of complaints, take preventive actions, and contribute to process improvements.
• Continuously develop your skills to provide proactive, high-quality support, considering all aspects of requests for 360-degree service.
• Collaborate with internal departments to resolve customer requests with a solution-oriented approach.
• Serve as the single point of contact throughout the request resolution process, ensuring effective communication (email, phone, etc.) to reduce response time and enhance customer experience.
• Ensure requests received through internal departments are managed completely and effectively, minimizing follow-ups from MUCs.

What Skills Do You Have:

• Bachelor’s degree in related fields.
• 4+ years of experience in customer experience, financial operations, or planning & analysis.
• Strong analytical and problem-solving skills.
• A proactive, detail-oriented, and customer-focused mindset.
• Proficiency in MS Office; experience with CRM tools is a plus.
• English proficiency at minimum B1 level (Intermediate).
• Strong teamwork and cross-departmental coordination skills.

What We Offer:

• Flexible working conditions: Set your hybrid working style according to departmental needs.
• Ticket Restaurant Meal Card: Enjoy the benefits without needing to specify.
• Private health & life insurance: Coverage for you and your family members.
• Transportation: Service buses/shuttles provided.
• Ticket Compliments: Celebrate special occasions with our gift card, offering an annual credit of 30,000 TL at a 20% discount.
• Flexible Leaves: BirthDay-off, Menstruation Rest, and more.
• Full Remote August: Fully remote work encouraged throughout August and school breaks.
• Eden Lounge: Unlimited coffee, soft drinks, snacks, board games, and relaxation space.
• EdenSENse: Participate easily in CSR projects aligned with global teams.
• EDU (Edenred Digital University): Access continuous professional development through online trainings, including live language classes.

About Us