Customer Care Representative

Hempel Paints Kuwait Company W.L.L.; Ataşehir; Hybrid; TRY 20,000 - 30,000; Full time

Job summary

A leading coatings supplier is seeking a Customer Care Representative to join their team in Ataşehir, Turkey. The role involves advising customers on orders, resolving issues, and ensuring excellent service quality. Ideal candidates will have experience in customer service, strong communication skills, and the ability to work both autonomously and within a team. Join the company to contribute to a high-performance culture and enjoy a range of career development opportunities.

Qualifications

• Experience in customer service.
• Ability to work as part of a team and autonomously.
• Self-motivated with a proactive problem-solving attitude.

Responsibilities

• Advise customers regarding orders, product shortages, and delivery dates.
• Handle complaints and improve customer experience.
• Provide back-office support to the Sales Department.

Skills

Customer Service Experience

Teamwork

Communication

Problem Solving

Tools

ERP systems (Microsoft preferred)

CRM systems

Job description

Customer Care Representative page is loaded

Customer Care Representative

Apply locations Içerenköy Istanbul, Turkey time type Full time posted on Posted 30+ Days Ago job requisition id JR1940

Do you have a talent for interacting with customerson behalf of a great organization through various support channels, emails, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel.

Make an impact and drive improvement

In this role you will advise customers regarding processing orders, product shortages, expected delivery dates and price changes. You will play a key role in solving customer's queries and support our sales team to ensure efficient and flawless service.

You will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.

This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team Lead, Marine and agreeing with a truly exciting team and colleagues from all over the world.

What you can look forward to in this role

• Receiving and processing orders and requests from customers as well as Collecting and analyzing customer feedback.
• Working both with clients and other departments within the organization to ensure that client orders are processed correctly.
• Resolving issues, inquiries, orders, service needs and complaints when suitable or direct to sales representatives and /or technical service areas.
• Providing back-office support to Sales Department as per the Responsibility framework
  Providing information to customers regards to the status of the orders / claims / technicalissues.
• Communication with other Hempel offices around the world as required for order placement & supply.
• External invoicing.
• Archiving of records.

What does it take to become our new team member?

• Experience in customer service
• Knowledge of the paint sector would be valuable but not required.
• Ability to work as part of a team as well as autonomously.
• Understanding the life cycle of a PO placement, from start to finish.
• Able to work in a lively customer care environment, maintaining a high level of productivity.
• Self-motivated, and able to follow best practices in sales processes.
• Proficient in ERP-systems (Microsoft preferred)
• Experience with CRMsystems
• Able to communicate in a clear and consistent way – both verbally and in writing in English. Other language would be valuable

Behavioural competencies most relevant for the job

• Planning & organizing
• Great listener and communicator
• Emphatic
• Proactive
• Positive
• Problem solving attitude
• Great teammate

Application and customer service further information

For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link “Apply” at the top-right corner.

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#LI-Hybrid

Application due

2023-02-28

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and issolely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.

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