CS Sales Support Supervisor

Tchibo Türkiye; Ataşehir; On-site; TRY 150,000 - 300,000; Full time

Job summary

A prominent retail and coffee company in Turkey is seeking a CS Sales Support Supervisor to oversee ERP and logistics operations. The ideal candidate must have a Bachelor’s degree, at least 5 years of experience in sales operations, and advanced knowledge of SAP and Microsoft Office. Strong analytical skills and fluency in English are required. This role offers an opportunity to shape operational processes in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in sales operations or supply chain.
• Strong analytical thinking and ability to translate data into actionable insights.
• Fluency in English (written and verbal).

Responsibilities

• Supervise ERP-related activities including customer creation and order entry.
• Manage financial documentation processes such as expense approvals.
• Ensure accurate and timely invoicing and monitor all credit note processes.

Skills

Analytical thinking

Effective communication

Organizational skills

Excel proficiency

SAP knowledge

Education

Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related field

Tools

SAP

Microsoft Office

Job description

Overview

Tchibo is a unique company because it operates both as a retailer and coffee shop, and also sells its FMCG branded products through retail chains and its own online store. Initially focused more on non-food retail in Turkey, over recent years Tchibo Turkey has emphasized its coffee heritage and expertise in its local offering.

We are looking for a CS Sales Support Supervisor to oversee and coordinate end-to-end operational, ERP, and logistics processes within the CS sales channel.

Responsibilities

• Supervise all ERP-related activities including customer creation, order entry, invoicing, and system controls within the CS channel
• Manage financial documentation processes such as expense approvals, risk assessments, and departmental forms
• Oversee the preparation and accuracy of key reports, including sales performance (NSV, SKU), stock levels, and overdue accounts
• Lead end-to-end processes related to demand planning, procurement, ordering, and contract execution.
• Monitor the end-to-end order management process to ensure timely and accurate fulfillment
• Coordinate logistics operations including warehouse planning and loading schedules
• Review and manage pricing and promotional discount lists in collaboration with the commercial team
• Lead the coordination of new SKU creation processes with relevant departments
• Ensure accurate and timely invoicing and monitor all credit note processes
• Supervise return and claims processes; coordinate with logistics and ensure timely resolution
• Perform reconciliation between SAP and Plantum systems; investigate and resolve discrepancies
• Deliver regular and ad hoc reporting to the Finance department
• Ensure accurate execution of promotional strategies and pricing models across channel customers
• Support customer-specific requirements including B2B setups, product samples, marketing materials, and promotional needs

Qualifications

• Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or a related field
• Min 5 years of experience in sales operations or supply chain
• Advanced knowledge of SAP and Microsoft Office tools, especially Excel and PowerPoint
• Strong analytical thinking and ability to translate data into actionable insights
• Excellent organizational and time management skills with a detail-oriented mindset
• Effective communicator with strong interpersonal skills; capable of working cross-functionally
• Able to manage multiple priorities in a fast-paced, deadline-driven environment
• Experience in pricing, promotions, and invoicing workflows
• Fluency in English (written and verbal)
• Proactive, solution-focused, and able to take ownership of tasks