CRM & Data Management Senior Specialist

Volvo; Fatih; On-site; TRY 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a talented CRM Analyst to join their dynamic team. In this role, you will develop and implement innovative CRM strategies that enhance customer loyalty and drive business growth. You will leverage your analytical skills to provide deep insights into market trends and customer segments, supporting key business decisions. This is an exciting opportunity to contribute to a sustainable future in the transport industry, working alongside passionate professionals who value collaboration and innovation. If you are ready to make a significant impact, this role is for you.

Qualifications

• 4+ years of experience in a similar analytical role.
• Proven ability to work effectively in cross-functional teams.
• Strong proficiency in analytical tools and databases.

Responsibilities

• Develop and execute CRM strategies to enhance customer loyalty.
• Lead data strategy and ensure data quality for business growth.
• Conduct competitor analysis and prepare market reports.

Skills

Analytical Skills

CRM Systems

Mathematics

Data Analysis

Task Management

Education

Bachelor's degree in Mathematics

Bachelor's degree in Statistics

Bachelor's degree in Computer Science

Tools

Analytical Tools

Databases

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At Renault Trucks Turkey, you will contribute to the transformation of our company, the transport industry, and society at large.

The main responsibilities of the position are:

1. Develop and execute the vision and strategy for Renault Trucks CRM roadmap.
2. Implement CRM strategies to enhance customer loyalty, personalization, and direct marketing effectiveness.
3. Manage and ensure compliance of the CRM database, create dashboards with regional analysis and segmentation, and lead network training initiatives.
4. Lead data strategy by consolidating data across departments, ensuring data quality, retention, and insights generation for business growth.
5. Support dealers with CRM/Sales Drive processes, perform proactive analysis on lost deals and quotations, and deliver actionable insights.
6. Conduct competitor analysis and prepare regular reports on the Turkish heavy-duty trucks market and customer segments.
7. Provide deep market insights on industry trends and customer segments while estimating market development for strategic studies.
8. Prepare ad-hoc and detailed analyses to support key business decisions and uncover product and market trends through data mining.
9. Assist the sales team by regularly preparing market, segment, and sales-related reports.
10. Schedule regular dealer and customer visits to collect timely feedback and integrate insights into business outcomes.

Who are you?

Do you dream big? We do too, and we are excited to grow together.

The main requirements in this role are:

• Bachelor's degree in mathematics, statistics, computer science, or related field
• Minimum of 4 years in a similar role with expertise in analytical tools and CRM systems.
• Proven ability to work effectively within cross-functional teams
• Strong proficiency in mathematics, analytical tools, databases, and relevant software
• Excellent multitasking and task management abilities, confident decision-making skills, and clear process communication
• Able to meet multiple deadlines simultaneously
• No travel restrictions

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing barriers to entry, which is why we encourage you to apply even if you feel you may not meet every qualification on the job description.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talented individuals with passion and sharp minds across our brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to having a positive impact on society. We aim to contribute to a more sustainable future. We create business opportunities to make it happen and lead transformation in the transport industry. We care for each other and value work-life balance. We are eager to learn and grow, think as entrepreneurs, and are empowered and recognized for our contributions. We are simple, pragmatic, committed, and warm.