Coordinator Customer Service - Greek Speaker

LLOYD Shoes GmbH; Konak; On-site; TRY 18,000 - 25,000; Full time

Job summary

A leading logistics company is seeking a Coordinator Customer Service for their Quality Service Center in Izmir. This role involves managing customer communications, ensuring shipment tracking, and fostering customer satisfaction. Ideal candidates will possess a Bachelor's degree and strong communication skills in English and Greek, with a customer-oriented approach.

Qualifications

• Experience in the liner shipping industry is preferred.
• Excellent written and verbal communication skills in Greek and English.
• Knowledge of Turkish is preferable.

Responsibilities

• Manage communication with customers and ports.
• Monitor customers' shipments and inform them about the process.
• Handle problems and guide solutions.

Skills

Communication skills

Customer-oriented

Attention to detail

Team player

Adaptability

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

Ready for a New Challenge? We're Hiring!

Our dedicated team around the world ensures seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values, enabling us to support our customers anytime, anywhere.

To be part of our dynamic and passionate team, we are looking for a Coordinator Customer Service to work in our Quality Service Center at the Izmir office.

Minimum Qualifications

• Bachelor's degree in a related field.
• Excellent written and verbal communication skills in Greek and English.
• Knowledge of Turkish is preferable.
• Experience in the liner shipping industry is preferred.
• Customer and service-oriented with attention to detail.
• Good knowledge of MS Office applications.
• Strong communication skills.
• Systematic and efficient working style.
• Good team player.
• Open to change and continuous improvement.
• No military obligation for male candidates.

Essential Functions

• Manage communication with customers and ports.
• Monitor customers' shipments and inform customers about the process.
• Focus on customer needs and proactively work towards customer satisfaction.
• Handle problems and guide solutions.
• Coordinate with related departments when needed.
• Correspond with worldwide offices to track shipments.
• Ensure all documents meet requirements.