Coord-Office

Sheraton Hotels & Resorts; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul is seeking an Administrative professional to serve as the frontline contact for guests and colleagues. You will respond to inquiries by phone and email, update guest records, prepare documents, and support office operations while upholding company policies and ensuring a polished, respectful guest experience.

This non-management, full-time role is based on site at Haci Ahmet Mah, Istanbul, Türkiye, offering opportunities to contribute to a global hospitality

Qualifications

• Administrative duties including data entry, filing, and document preparation.
• Excellent communication and organization skills.
• Ability to use standard office software (word processing, spreadsheets).

Responsibilities

• Serve as point of contact for guests and colleagues via phone and email.
• Enter and retrieve information in databases, update records and reservations.
• Prepare letters, memos, and other documents; assist with office tasks as needed.

Job description

Additional Information
Job Number 26109809
Job Category Administrative
Location Haci Ahmet Mah, Istanbul, Türkiye, Türkiye, 34440VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.