Cold Chain Logistics & Claims Customer Experience Intern

APM Terminals; Bayraklı; On-site; TRY 45,000 - 78,000; Part time

Job summary

Maersk is seeking a Cold Chain Logistics & Claims Customer Experience Intern for 6 months in Turkey. You will support the Cargo Claims team, coordinate with customers and internal stakeholders, and assist with surveys, documentation, and reporting.

The role offers exposure to reefer operations within a global logistics environment. Ideal candidates are new graduates or 4th-year undergraduates available to work at least four days per week, with strong organizational and communication skills and

Qualifications

• New graduates or 4th-year undergraduates available for 4 days/week for 6 months.
• Fluency in Turkish and English required.

Responsibilities

• Support the Cargo Claims team in delivering a positive customer experience
• Coordinate end-to-end cargo claims with customers and internal stakeholders
• Assist with survey organization, system updates, documentation, and reporting
• Handle cargo claims queries promptly and professionally
• Build relationships with local, regional, and global claims teams
• Understand customers' business drivers and service expectations
• Assist with coordination and issue tracking across shipments in CCL
• Gain exposure to reefer operations and collaborate with internal teams

Skills

Multitasking

Attention to detail

Organizational skills

Communication skills

Turkish and English

Education

Undergraduate student

Job description

Cold Chain Logistics & Claims Customer Experience Intern (6 months) You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Supports the Cargo Claims team in delivering a positive and professional customer experience
• Gets involved in the end-to-end cargo claims lifecycle by coordinating closely with customers and relevant internal stakeholders
• Supports cargo claims specialists with survey organization, system updates, documentation follow-up, and reporting
• Handles and follows up on cargo claims queries in a timely and structured manner
• Builds effective working relationships with key stakeholders, including local, regional, and global claims teams
• Develops a solid understanding of customers’ business drivers, needs, and service expectations
• Supports Cold Chain Logistics (CCL) operations by assisting with coordination, follow-up, and issue tracking across relevant shipments
• Gains exposure to reefer operational processes and collaborates with internal teams to support smooth execution and customer communication in CCL-related cases

We are looking for:

• New graduates open to internship opportunities, or 4th-year undergraduate students available to work a minimum of 4 days per week for 6 months
• Agility & capability to multitask
• Attention to details
• Strong organizational and communication skills
• Flexibility to operate in a fast-paced environment
• Fluency in Turkish and English

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [e-mail]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. All the way.