Cluster Reservations Agent

Hilton Worldwide, Inc.; Şişli; On-site; TRY 947,000 - 1,422,000; Full time

Job summary

Join a prestigious hotel as a Cluster Reservations Agent, where you'll be the main contact for room bookings. Your role is to ensure customer satisfaction through exceptional service while adhering to Hilton's core values. This position offers numerous benefits including training opportunities, health insurance, and discounts on hotel services.

Benefits

Health Insurance or Private Pension after 6 months of service

Carpark subscription at team member rate

Free laundry and dry cleaning for business attire

Go Hilton: Team member rate while staying in Hilton Hotels

50% discount on personal food & beverage consumption

Unlimited training and development opportunities

Extended nursing hours for new mothers

1 day paid leave on the first school day for female team members

Qualifications

• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity, teamwork, and leadership.
• Able to operate with urgency and take ownership of responsibilities.

Responsibilities

• Accept and enter reservations via telephone and email.
• Convert inquiries into contracted business quickly.
• Maintain hotel brand standards while providing prompt service.

Skills

Customer Service

Sales Skills

Communication

Attention to Detail

Job description

Job Description - Cluster Reservations Agent (HOT0BLBO)

Job Number: HOT0BLBO

Work Location: Hilton Istanbul Bosphorus, Cumhuriyet Caddesi Harbiye, Harbiye-Istanbul 34367

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after World War II.
• It appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• İstanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As Hilton Türkiye, we have been awarded the Great Place to Work Academy – Best Place to Work award multiple times.

THE ROLE:

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel, offering excellent service and influencing guest decisions to stay at the property.

BENEFITS :

• Health Insurance or Private Pension after 6 months of service
• Carpark subscription at team member rate
• Free laundry and dry cleaning for business attire
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey
• 50% discount on personal food & beverage consumption in the hotels
• Social aid package
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members)
• 1 day paid leave on the first school day of children (only the first day of first class) for female team members
• Unlimited training and development opportunities, including Hilton University online courses

What will I be doing?

• Accepting and entering reservations via telephone and email
• Converting inquiries into contracted business quickly
• Responding positively to sales inquiries to develop future sales leads
• Identifying sales leads as appropriate
• Responding to all customers professionally, ensuring reservations are accurate and meet guest expectations
• Providing prompt, efficient service while maintaining hotel brand standards
• Being aware of occupancy, revenue forecasts, and planned figures to meet targets
• Preparing and circulating weekly reports on summary, group inquiries, cancellations, and tour series forecasts to senior management

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We look for candidates who demonstrate our core values:

• Hospitality - Passionate about delivering exceptional guest experiences
• Integrity - Doing the right thing always
• Leadership - Leading in industry and community
• Teamwork - Being a team player
• Ownership - Taking responsibility for actions and decisions
• Now - Operating with urgency and discipline