Client Success Manager

Insider; Fatih; Hybrid; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Client Success Manager, where you'll drive customer adoption and retention while building strong relationships. This role offers the chance to work in a diverse, inclusive environment and be part of an industry shaping the future of customer experiences. You'll collaborate with a talented team, providing tailored solutions and insights to ensure maximum impact for clients. With opportunities for professional growth and a competitive bonus structure, this position is perfect for those passionate about driving success and innovation in a dynamic setting.

Benefits

Working-from-home opportunities

Access to 16,000+ online courses

Inclusive Private Health Insurance

Competitive bonus structure

Smart Work Model side benefits

Free access to exclusive platforms

No Dress Code

Access to hard and soft skill training

Opportunity for side projects

International and diverse environment

Qualifications

• 4+ years in customer-facing roles, preferably in SaaS.
• Strong communication skills in English and native language.

Responsibilities

• Drive adoption and retention while building customer relationships.
• Coordinate with other managers to ensure service quality.

Skills

Customer Success Management

Account Management

Strategic Consulting

Communication Skills

Project Management

Problem Solving

Education

Bachelor’s Degree in Business, Marketing, Engineering

MBA

Job description

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Day in and day out a Client Success Manager in Insider;

• Proactively drives adoption and retention,
• Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
• Works in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner,
• Is primarily responsible for orchestrating all efforts to keep adoption and usage high while driving value recognition,
• Provides best use cases according to the partner, helping them with panel usage, being a consultant to use our products in the best way according to the partners' needs,
• Is responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

We want you to join us while we are taking a step into the future if you;

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields,
• Preferably have an MBA,
• Have 4+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
• Preferably have SaaS experience,
• Have strong communication skills in both writing and speaking, (English & Native Language)
• Have a high sense of responsibility and accountability,
• Are a strategic thinker with excellent project management skills,
• Are customer-oriented and able to establish a robust relationship with the assigned customer base
• Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.

While we are conquering the world, we are offering you;

• A chance to work in an international, diverse, and inclusive environment
• Working-from-home opportunities
• To be a part of an industry that’s shaping the future of customer experiences
• Opportunity to be a part of different side projects depending on your interests
• Access to many hard and soft skill training to help you improve and challenge yourself
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform
• Space to share your skills through training sessions and workshops if you wish.
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
• Competitive bonus structure (Q-based)
• Inclusive Private Health Insurance
• Smart Work Model side benefits to support food and bill expenses
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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