Client Relations & Sales Associate

Akcok Law Office, A Professional Law Corporation; Turkey; À distance; TRY 250 000 - 350 000; Plein temps

Avantages offerts par ce poste

Remote work

International team

Professional growth

Résumé du poste

Akcok Law Office, A Professional Law Corporation seeks a sales-focused team member to own the main phone line, convert inquiries into signed engagements, and coordinate with our Client Relations Manager. This is a phone-intensive role with remote work available for an international team.

You will handle inbound and outbound calls, provide intake information to the legal team, and manage CRM records to track opportunities toward paid contracts and initial payments.

Qualifications

• Demonstrated sales experience, ideally in telephone or inside sales.
• Willingness to make frequent inbound and outbound calls daily.
• Working knowledge of English for routine client communication.
• Experience using a CRM to manage leads and track follow-ups.

Responsabilités

• Manage the main phone line during working hours and return voicemails.
• Proactively call new leads and move opportunities toward signed contracts.
• Conduct intake conversations and gather information for legal team review.
• Explain services and pricing clearly, without giving legal advice.
• Keep CRM records accurate and current, including call notes and deals.
• Follow up on outstanding responses, documents, signatures and payments.
• Respond to email and WhatsApp inquiries while prioritizing calls.

Connaissances

Telephone sales

CRM experience

HubSpot

English communication

Outils

HubSpot

OpenPhone

Google Workspace

WhatsApp

Description du poste

We are looking for a sales-focused team member who will take ownership of our main phone line and help convert qualified inquiries into signed and paid client engagements.

This is a phone-intensive sales position. Answering incoming calls, returning missed calls, making outbound calls, and following up with prospective clients are the main priorities. Email, WhatsApp, and administrative coordination support the sales process.

You will work directly with the Client Relations Manager and coordinate with our legal teams. Legal experience is welcome but not required.

We are looking for someone available to start as soon as possible.

Key Responsibilities

• Manage the main phone line during assigned working hours, answer calls promptly, and return missed calls and voicemails.
• Proactively call new leads and follow up after consultations and offers to move opportunities toward signed contracts and initial payments.
• Conduct intake conversations using established questions and gather information for legal team review.
• Explain our services, consultation process, and approved pricing clearly, without providing legal advice.
• Handle sales objections professionally and agree on clear next steps with prospective clients.
• Keep HubSpot records accurate and current, including call notes, deal stages, follow-up tasks, and outcomes.
• Monitor assigned deals and follow through on outstanding responses, documents, signatures, and payments.
• Respond to relevant email and WhatsApp inquiries while keeping telephone sales as the primary focus.
• Conduct assigned Help Desk meetings for general intake and service information, and coordinate appropriate referrals to the legal team.
• Work closely with the Client Relations Manager on priorities, pipeline reviews, offers, and client handovers.

Required Qualifications

• Demonstrated sales experience, ideally in telephone sales, inside sales, or consultative service sales.
• Confidence and willingness to make frequent inbound and outbound calls every day.
• Working knowledge of English for routine client communication. Advanced fluency is a plus, but not the main selection criterion.
• Experience using a CRM to manage leads, record activity, and track follow-ups. HubSpot experience is preferred.
• Strong organization, reliable follow-through, and the ability to manage multiple active opportunities.
• A professional approach to confidential information and sensitive client situations.
• Ability to work independently, follow established processes, and respond constructively to feedback.

Preferred Experience

• Legal, immigration, or other professional services sales.
• Familiarity with OpenPhone, HubSpot, Google Workspace, WhatsApp, and electronic signature tools.
• Experience working with U.S.-based or international clients.

A law degree is not required. Attorneys handle legal advice and eligibility decisions.

What We Offer

• Remote Work Opportunity: Work remotely as part of an international team.
• International Work Environment: Gain experience working with a U.S.-based law firm and international clients.
• Professional Growth: Opportunities to develop your sales, communication, and client relationship management skills.
• Supportive Team: Work closely with experienced professionals in a collaborative environment.
• Career Development: Opportunities to take on additional responsibilities as you grow within the firm.

How Performance Will Be Measured

Performance will be evaluated through signed and paid engagements, qualified-lead conversion, call responsiveness, follow-up completion, CRM accuracy, and client communication quality.

The right candidate enjoys speaking with people, takes initiative, and consistently follows opportunities through to a decision. Someone who prefers communicating mainly by email or avoids telephone conversations would not be suited to this role.