Client Advisor

PradaGroup; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading luxury brand is seeking a Brand Ambassador in Istanbul to provide exceptional customer service and cultivate relationships with clients. Responsibilities include maximizing sales, ensuring a high-quality in-store experience, and promoting brand loyalty through excellent communication and a deep understanding of the brand. Applicants should possess a passion for luxury and fashion, with proven interpersonal skills and a desire to contribute to a diverse and inclusive environment.

Qualifications

• Fluent spoken English expected; other languages are desirable.
• Experience of building long-lasting relationships with clients is a plus.
• Being able to work in a team as well as alone.

Responsibilities

• Place the Customer at the center, creating a welcoming environment.
• Capture Customer data into the Company CRM.
• Work as a team player and foster communication.

Skills

Passion for selling

Excellent communication skills

Interpersonal skills

Teamwork

Problem solving

Curiosity and interest in luxury/fashion

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self-motivation, result driven and problem solving

Passion and knowledge of the managed product category

Fluent spoken English expected. Other languages are desirable