Careline Agent - Switchboard Agent

DoubleTree by Hilton Bodrum Isil Club Resort; Menteşe; On-site; TRY 20,000 - 30,000; Full time

Job summary

A leading hotel in Menteşe seeks a Guest Service Professional to enhance guest experiences and ensure high-quality hospitality services. The ideal candidate will have a positive attitude, strong communication skills, and the ability to handle guest inquiries and feedback effectively.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to multi-task while maintaining a positive attitude.

Responsibilities

• Ensure an efficient reception experience for Guests, including check in/out.
• Maximize room occupancy and promote hotel services.
• Comply with hotel security and health regulations.

Skills

Customer focus

Communication skills

Attention to detail

Organizational skills

Teamwork

Positive attitude

Job description

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards
• Assist other departments, as necessary

Required Skills

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team