Çağrı Merkezi Takım Lideri

fzlPLUS; Sur; On-site; TRY 400,000 - 800,000; Full time

Job summary

fzlPLUS, une société innovante avec plus de 30 ans d'expérience, recherche un Leader d'équipe pour son Centre de Communication Client à Diyarbakır. Dans ce rôle, vous serez responsable de la gestion des performances de l'équipe, de l'analyse et du soutien au développement, tout en visant à atteindre des objectifs spécifiques. Ce poste demande une grande compétence en reporting, planification et relations clients.

Qualifications

• Au moins 4 ans d'expérience en tant que Leader d'équipe dans des projets de vente de centre d'appels.
• Compétences en rapport et présentation solides.
• Ouvert(e) aux innovations.

Responsibilities

• Prendre des mesures pour atteindre les objectifs fixés.
• Écouter régulièrement les appels de l'équipe et effectuer des analyses de productivité.
• Soutenir les processus de planification et de gestion des relations clients.

Skills

Reporting

Planning

Organization

Customer-oriented

Education

Graduated from relevant university departments

Tools

MS Office

Job description

Fuzul Holding, with over 30 years of experience, operates under brands such as Fuzulev, FuzulOto, FuzulGYO, Akva Sigorta, Newinn, Nevita, Rubik Para, and fzlPLUS.

fzlPLUS serves as a communication hub across various sectors including construction, finance, real estate investment, insurance, electronic money, and digital marketing.

The company conducts all its activities in accordance with international standards of corporate governance, customer satisfaction, sustainability, and social responsibility.

We are seeking a team member for our Customer Communication Center in Diyarbakır, in the role of "Call Center Team Leader".

General Qualifications

• Graduated from relevant university departments,

• At least 4 years of experience as a Team Leader in Call Center Sales projects,

• Proficient in MS Office programs,

• Strong reporting and presentation skills,

• Developed planning and organization skills,

• Customer-oriented and open to innovations,

• For male candidates, preferably completed military service.

Job Description

• Taking all actions to complete assigned targets within specified periods,

• Regularly listening to team calls, conducting productivity analyses,

• Identifying development areas and providing support,

• Supporting team planning, performance, and customer relationship management processes.