Business Consultant

KoçDigital; Fatih; Hybrid; TRY 2,476,000 - 3,302,000; Full time

Job summary

A leading technology consulting firm is looking for an Industrial IoT Business Consultant in the Marmara Region. The role involves leveraging manufacturing expertise to drive value with the IoT platform, Platform360, and ensuring long-term customer success. Ideal candidates will have over 8 years of experience in customer success, a Bachelor's degree in Engineering, and a strong understanding of Industrial IoT solutions. This position offers a hybrid working model and various benefits including health insurance and training programs.

Benefits

Hybrid working model

Technical and soft skills training programs

Private health insurance

Flex benefits package

Sports club

Online psychologist and dietician support

Qualifications

• 8+ years of experience in industrial software or manufacturing consultancy roles.
• Strong understanding of Industrial IoT solutions and manufacturing processes.
• Experience in change management and continuous improvement.

Responsibilities

• Oversee end-to-end customer lifecycles for Platform360.
• Identify use cases and guide digital adoption.
• Develop internal processes to enhance Customer Success.

Skills

Manufacturing process expertise

Problem-solving skills

Relationship-building

Executive presence

Change management

Fluent English

Education

Bachelor's degree in Engineering

Tools

PowerPoint

ERP Systems

Job description

About the job

We are looking for an “Industrial IoT Business Consultant”, who will act as a trusted advisor by leveraging deep manufacturing process expertise to drive value with our next-generation industrial IoT platform, Platform360—ensuring long-term customer success and an exceptional experience throughout the journey.

About Platform360:

Platform360 is a cutting-edge IoT platform designed for corporate assets, offering real-time monitoring and management to drive business value. By analyzing collected data in big data environments, Platform360 bridges the gap between disparate automation systems, transforming them into a cohesive digital twin that reflects the entire value chain. Its Manufacturing Execution Solution (MES) provides comprehensive infrastructure for IoT-based digital production, encompassing solutions for production, materials, maintenance, quality, energy, and safety management. Integrating seamlessly with ERP and PLM systems, Platform360 enables end-to-end management of factory operations, helping organizations meet their productivity and quality goals.

As part of our team, you will help shape the future of industrial operations by delivering impactful solutions through Platform360—our next-generation Industrial IoT platform. Trusted by leading manufacturers across industries such as automotive, energy, and heavy industry, Platform360 is at the core of our vision to become the region’s most influential IIoT platform provider. Your role will be pivotal in translating complex manufacturing needs into scalable digital solutions, guiding customers on their Industry 4.0 journey, and inspiring the whole organization with a bold, customer-driven success story grounded in deep industry expertise and strategic ambition.

Role Overview:

As an IoT Business Consultant, you will act as a trusted advisor to our manufacturing clients, driving the adoption of Platform360 and delivering measurable value through digital transformation. You\'ll work across teams and customer levels to solve complex challenges, ensure successful delivery, and help scale IoT impact in industrial environments. This role is ideal for someone who thrives at the intersection of technology and industry, with strong problem-solving skills, a consultative mindset, and a passion for enabling customer success.

Roles and Responsibilities

• Oversee a portfolio of customers’ end-to-end lifecycles, ensuring timely delivery, sustained usage, and alignment of Platform360 solutions with the customer’s digital transformation objectives.
• Enable customers to optimize their operations using Platform360 by identifying relevant use cases, guiding digital adoption, and communicating business value through measurable impact and ROI.
• Build strong relationships with customer executives, ensure their needs are met, and become their go-to contact throughout the digital transformation journey.
• Ensure timely implementation and activation of services; accelerate revenue realization by managing delivery dependencies and removing roadblocks.
• Continuously assess and adjust existing product features based on customer feedback, competition, and technological evolution.
• Drive coordination across cross-functional teams—Sales, Project Management, Product, and Technology—to resolve customer challenges, manage through crises, and de-escalate critical situations.
• Develop and enhance internal processes and customer-facing content to scale and strengthen the Customer Success function.

Required Qualifications

• Bachelor's degree in Engineering from a reputable university.
• 8+ years of experience in technical, management consultancy, and customer success roles within industrial software or manufacturing environments.
• Strong understanding and solid experience in manufacturing processes and Industrial IoT (IIoT) solutions; basic understanding of ERP systems and their integration with Manufacturing Execution Systems (MES).
• Exceptional executive presence and relationship-building skills, with the ability to communicate effectively with both internal stakeholders and customers at all organizational levels.
• Self-motivated and demonstrates a leadership profile that energizes and inspires teams
• Detail-oriented, with the ability to anticipate problems and solve them with persistent follow-up.
• Experience in change management and driving continuous improvement initiatives.
• Demonstrated presentation skills, including building content in PowerPoint and presenting to clients and stakeholders.
• No restrictions on periodic travel in line with customer engagement requirements.
• Fluent in English (C1 or higher)

What We Offer

• Hybrid working model
• Academy Plus – Technical and soft skills training programs
• Internal rotation career opportunities within KoçDigital and group companies
• Private health insurance
• Flex benefits package
• Agile development teams
• Sports club both in campus and sport complex
• Online psychologist and dietician support
• Online yoga, pilates classes, and sports camps
• Mobile phone and internet support