Assistant IT Manager

Talentra; Ataşehir; On-site; TRY 50,000 - 70,000; Full time

Job summary

A technology firm located in Ataşehir is looking for an IT Assistant Manager to oversee critical infrastructure and helpdesk processes. The ideal candidate has a Bachelor's in Computer Engineering, at least 5 years of IT experience, and proficiency in English at B2 level. Responsibilities include managing IT budgets, ensuring disaster recovery, and developing IT policies and standards. The position requires on-site work in a collaborative environment.

Qualifications

• Bachelor’s degree in Computer Engineering or related fields.
• Minimum 5 years of IT experience preferred 5–10 years.
• Proficiency in English at B2 level.

Responsibilities

• Ensure continuity and strategic planning of critical infrastructure.
• Manage helpdesk processes and enhance user satisfaction.
• Provide technical support for events and presentations.

Job description

Position

IT Assistant Manager

Qualifications

• Bachelor’s degree in Computer Engineering or related fields
• Minimum 5 years of IT experience (5–10 years preferred, up to 15 years acceptable)
• Preferably with experience in manufacturing or finance/banking sectors
• Proficiency in English at B2 level
• Location: İstanbul / Ataşehir – 5 days On-site working model
• In addition to help desk, audio-visual systems, inventory, and IT budget management, experience in areas such as cybersecurity, networking, virtualization, server installation with third parties, and management of network-storage-infrastructure

Responsibilities

• Ensure the continuity and strategic planning of critical infrastructure (network, storage, security, etc.) at the Technology Center.
• Ensure effective management of helpdesk processes across the Technology Center and enhance user satisfaction.
• Ensure smooth operation of audio and visual systems during events, meetings, and organizations held at the Technology Center.
• Provide technical support required for seamless presentations; set up and manage projectors, screens, audio and video equipment.
• Troubleshoot potential technical issues during events and provide support to participants.
• Develop IT and OT information security policies and risk management strategies across the Company and the Technology Center.
• Ensure the strategic management of hardware and software inventory used across the Company and the Technology Center.
• Optimize the software and applications used across the organization.
• Identify IT needs across the Company and the Technology Center, plan and design solutions, and ensure cost optimization.
• Prepare the annual IT budget and submit it for financial approval. Monitor and report expenses through monthly reviews.
• Establish strategic partnerships with IT vendors, especially Koç Sistem, across the Company and the Technology Center, monitor performance, and manage relationships.
• Develop disaster recovery plans and ensure business continuity for the Company and the Technology Center.
• Ensure the development, documentation, and optimization of IT processes for the Company and the Technology Center.
• Set performance goals for the IT team, and organize training and coaching programs to support professional development.
• Manage IT processes and organize audits to ensure compliance with regulations such as KVKK and GDPR.
• Take responsibility for planning, managing, and developing solutions for the strategic IT projects of the Company and the Technology Center.