App. Reliability Engineer - IT VIP Support

Vodafone Group; Fatih; Hybrid; TRY 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced IT Desktop Support professional to provide exceptional technical assistance to top executives. This role involves managing IT support for various devices, ensuring seamless operation of video conferencing systems, and maintaining executive IT assets. The ideal candidate will have a strong background in troubleshooting, excellent communication skills, and the ability to thrive in high-pressure situations. Join a forward-thinking company that values innovation and flexibility, offering a dynamic work environment where your contributions will make a significant impact on the executive team's productivity.

Benefits

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive private health insurance

Discounted product & service deals

Qualifications

• 5+ years in IT Desktop Support with 3+ years in VIP/Executive Support.
• Proficient in Microsoft Windows, Office Suite, and iOS platforms.

Responsibilities

• Provide IT support for top executives, addressing hardware and software issues.
• Manage incident response and ensure technical equipment functions flawlessly.

Skills

Microsoft Windows

Office Suite

iOS platforms

Video conferencing systems

Problem-solving skills

Customer focus

Education

IT certifications (e.g., ITIL, Microsoft Certified Professional)

Tools

Video conferencing equipment

Smart devices

Job description

What you’ll do

• Provide day-to-day IT support for the organization’s top executives, addressing issues related to software, hardware, smartphones, tablets, and other devices.

• Offer expert-level troubleshooting and break/fix support for Microsoft Windows, Office, iOS devices, and video conferencing equipment.

• Manage executive-level incident response, including diagnosing, prioritizing, and resolving technical issues with timely updates and clear communication.

• Support key executive meetings both on-site and remotely, ensuring all technical equipment and platforms function flawlessly.

• Proactively maintain and update executive IT assets, including laptops, mobile devices, printers, and audiovisual systems.

• Serve as the primary point of contact for the functional mailbox, delivering announcements and educative content to users to enhance their daily technology skills.

• Collaborate with procurement teams when needed to source and deploy IT hardware and software for executives.

• Provide floor-walking support post-deployment and conduct training or onboarding for new technologies used by executives.

• Escalate complex technical issues to higher-level teams or vendors while maintaining ownership of the resolution process.

Who you are

• Experience: At least 5 years in IT Desktop Support, including a minimum of 3 years in a VIP/Executive Support role. Experience in private organizations, particularly in the technology sectors, is highly desirable.

• Technical Proficiency:

1. Advanced knowledge of Microsoft Windows, Office Suite, and iOS platforms.
2. Proven ability to support and maintain video conferencing systems and smart devices.
3. Basic understanding of networks, servers, videoconferencing systems and audio/visual technologies.

• Incident Management: Demonstrated expertise in diagnosing, prioritizing, and resolving IT issues, with the ability to escalate complex problems when necessary.

• Customer Focus: Outstanding interpersonal and communication skills, with a strong ability to interact effectively with senior leaders in time-pressure situations.

• Problem-Solving Skills: Solution-oriented with a proactive approach to resolving challenges efficiently and effectively.

• Flexibility: Ability to support off-site executive events, provide after-hours assistance when required, and multitask in a fast-paced environment.

• Certifications: Relevant IT certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.

• Language: Proficient in both written and spoken English.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

1. Vflexy: Flexible Benefits Program
2. Hybrid working kit
3. Ergonomic kit allowance
4. Digital meal voucher
5. Flexible transportation allowance.
6. Employee assistance hotline & counselling
7. Comprehensive and flexible private health insurance
8. Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid

Data Privacy

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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.

Together we can.