Aftersales Services Engineer - Commercial Vehicles/Wabco

ZF Group; Sultanbeyli; Hybrid; TRY 700,000 - 900,000; Full time

Job summary

A global technology company is seeking an Aftersales Services Engineer - Commercial Vehicles in Sultanbeyli. This role involves delivering technical support, analyzing reports, and collaborating with customers and internal teams. Candidates should have a degree in Engineering and at least 5 years of experience in the automotive sector. The position offers a hybrid working model, private health insurance, and opportunities for personal development.

Benefits

Private health insurance

Hybrid work system

Good working atmosphere

Qualifications

• Minimum 5 years of professional experience in the automotive sector in a similar position.
• Basic computer literacy and active driving capability.
• Proficient in both written and verbal communication in English.

Responsibilities

• Deliver ongoing technical support to authorized service centres.
• Analyze technical reports and provide guidance to services.
• Support joint technical projects with customers.
• Coordinate logistics for part shipments and returns.
• Follow up on warranty-related matters with the warranty department.

Skills

Interpersonal skills

Problem-solving skills

Solution-oriented mindset

Customer focus

Driving skills

Education

University degree in Engineering or related field

Job description

Overview

We are looking for Aftersales Services Engineer - Commercial Vehicles for our Sultanbeyli location

Responsibilities

• Deliver ongoing technical support to authorized service centres.
• Analyse technical reports from authorized services and OEMs, provide technical guidance to services in collaboration with internal technical support teams.
• Communicate with customers based on headquarters feedback and reports received.
• Support joint technical projects with customers.
• Coordinate logistics for part shipments and returns of defective products.
• To follow up on warranty-related matters together with the warranty department and support the process of obtaining warranty approvals from related headquarter units.
• Install diagnostic devices, perform software updates, and manage related customer interactions.
• Coordinate and monitor external service technicians when needed.

Qualifications

• University degree in Engineering or a related technical field
• At least 5 years of professional experience in automotive sector in similar position
• Strong interpersonal, problem-solving, and solution-oriented skills with team oriented mindset
• Basic computer literacy and active driving capability
• High customer focus and service-oriented attitude
• Proficient in both written and verbal communication in English

Benefits

• An employment contract in a stable, global company,
• Hybrid system work (depends on the position),
• Private health insurance and employee package
• Good working atmosphere; working in an international team, interesting projects, and tasks.

ERP: The position is part of the ZF Global Employee Referral Program.