Aftersales Services Engineer - Commercial Vehicles/Wabco

ZF Group; Fatih; Hybrid; TRY 150,000 - 300,000; Full time

Job summary

ZF Group is seeking an Aftersales Services Engineer - Commercial Vehicles for their Istanbul location. This role involves providing technical support, managing customer interactions, and coordinating logistics. Candidates should have a university degree in Engineering and at least 5 years of experience in the automotive sector.

Benefits

Private health insurance

Employee package

Good working atmosphere

Qualifications

• Minimum 5 years' experience in the automotive sector.
• Strong problem-solving and solution-oriented skills.
• Active driving capability.

Responsibilities

• Deliver ongoing technical support to authorized service centres.
• Analyse technical reports and provide guidance.
• Coordinate logistics for part shipments.

Skills

Interpersonal skills

Problem-solving

Customer focus

English communication

Education

University degree in Engineering or related field

Tools

Diagnostic devices

Job description

Req ID 78816|Istanbul, Türkiye,ZF Services Türk San. ve Tic. A.Ş.

Job Description

About the team

We are looking for Aftersales Services Engineer - Commercial Vehicles for our Sultanbeyli location

What you can look forward to as Aftersales Services Engineer - Commercial Vehicles

• Deliver ongoing technical support to authorized service centres.
• Analyse technical reports from authorized services and OEMs, provide technical guidance to services in collaboration with internal technical support teams.
• Communicate with customers based on headquarters feedback and reports received.
• Support joint technical projects with customers.
• Coordinate logistics for part shipments and returns of defective products.
• To follow up on warranty-related matters together with the warranty department and support the process of obtaining warranty approvals from related headquarter units.
• Install diagnostic devices, perform software updates, and manage related customer interactions.
• Coordinate and monitor external service technicians when needed.

Your Profile as Aftersales Services Engineer - Commercial Vehicles
• University degree in Engineering or a related technical field
• At least 5 years of professional experience in automotive sector in similar position
• Strong interpersonal, problem-solving, and solution-oriented skills with team oriented mindset
• Basic computer literacy and active driving capability
• High customer focus and service-oriented attitude
• Proficient in both written and verbal communication in English

Why should you choose ZF:
• An employment contract in a stable, global company,
• Hybrid system work (depends on the position),
• Private health insurance and employee package
• Good working atmosphere; working in an international team, interesting projects, and tasks.

ERP: The position is part of the ZF Global Employee Referral Program.

Be part of our ZF team as Aftersales Services Engineer - Commercial Vehicles and apply now!