After Sales Service Engineer

Randstad Türkiye; Adapazarı; On-site; TRY 1,225,000 - 1,839,000; Full time

Job summary

A consulting firm is looking for an After Sales Service Engineer to support operational processes within the After-Sales Service Department. Responsibilities include managing technical service processes, ensuring alignment with company procedures, and providing customer support. Ideal candidates should have communication skills, be proficient in SAP, and possess an engineering degree, preferably in Mechanical or Electrical fields. Advanced English proficiency is required.

Qualifications

• Experience or interest in service operations processes.
• Knowledge of HVAC systems is necessary.
• Experience in relevant industries like HVAC is preferred.

Responsibilities

• Provide support for internal operational processes within the After-Sales Service Department.
• Track service records and prepare reports.
• Conduct site visits and provide technical support.

Skills

Strong communication skills

Team-oriented mindset

Proficient in SAP

Proficient in MS Office

Advanced proficiency in English

Education

Degree from an engineering faculty (Mechanical, Mechatronics, or Electrical-Electronics Engineering)

Job description

We are looking for a "After Sales Service Engineer" for our customer with German capital that we are consulting.

Provide support for internal operational processes within the After-Sales Service Department

Track service records, prepare reports, and coordinate customer requests

Perform data entry, monitoring, and documentation using SAP and Microsoft Office programs

Conduct site visits and provide technical support following the orientation period

Monitor service processes with a customer satisfaction-oriented approach

Manage technical service processes related to heating cooling systems and pump systems

Ensure that service operations are carried out in accordance with company procedures

Share technical feedback by collaborating effectively with internal and external teams

nitelikler

Experienced or interested in service operations processes

Strong communication skills and a team-oriented mindset

Proficient in SAP and MS Office programs

Knowledge of HVAC (Heating, Ventilation, and Air Conditioning) and pump systems

Experience in relevant industries (HVAC, mechanical installations, technical service) is preferred

Advanced proficiency in English

Degree from an engineering faculty (preferably in Mechanical, Mechatronics, or Electrical-Electronics Engineering)