2979 SATCOM Technician

Contact One Communications, Inc.; Konak; On-site; TRY 25,000 - 45,000; Full time

Job summary

A leading company in telecommunications is seeking a Satellite Technician with robust technical knowledge and customer service skills. The role involves installation, maintenance, and repairs of satellite systems, requiring a high school diploma or degree in a related field and at least 5 years of specialized experience. Ideal candidates will have strong electronic skills and proficiency with RF instruments, alongside a valid driver’s license. The position supports a dynamic team, offering the chance to engage with various technologies and improve site operations.

Qualifications

• 10 years of experience in electronics or communications.
• 5 years as a satellite technician or similar role.
• CompTIA A+ or Network+ certification preferred.
• English proficiency: C1 mandatory.

Responsibilities

• Install and configure satellite communication systems.
• Conduct regular maintenance and repairs.
• Provide technical support and customer service.
• Collaborate on service delivery with the team.

Skills

Customer Service

Communication

Problem Solving

Technical Skills

Education

High School Diploma or Degree in Electronics

Tools

Electronic Measurement Instruments

Hand Tools

Power Tools

Job description

Required Security Clearance: NATO SECRET

Scope of Work

Installation And Setup

• The complete Installation and the configure configuration of all elements of a satellite communication system.
• Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elements.
• Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters and other active and passive RF elements.
• Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator.
• Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elements.
• Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
  
  

The Updates/changes of hardware and software configuration:

• On all satellite station elements as required or ordered / requested.
• Satellite link setup network, baseband and RF configuration.
• Software / configuration update and patches on all systems as required.
• The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents.
  
  

To support the local Power technician in install and setup:

• Power generation and distribution systems.
• Heating and cooling systems.
• Ancillary systems. (Fuel, water supply domestic and fire protection.)
  
  

Maintenance And Repair

• Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.
• Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections.
  
  

Conduct Regular Preventive Maintenance Tasks

• Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure.
• Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure.
• Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure.
• Assist power technician in preventive maintenance tasks as required.
• Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly preventive maintenance tasks.
  
  

Diagnose And Repair

• Any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.
  
  

Replace Faulty Components And Update Software

• SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.
  
  

Service Delivery Support

• Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
• Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers.
• Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook.
• Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis.
  
  

Others

• The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
  
  

Skills, Knowledge & Experience

• High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
• At least 5 year of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid driver’s license and reliable transportation.
• Preferred Certification CompTIA A+ or Network+ certification
• Ability to work on 24 hr shifts.
• Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have).