x8 Contract/Part Time Bank Customer Service Staff, Contact Centre at Raffles Place

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative for a 6-month contract. The role involves delivering exceptional customer service and handling customer interactions through various channels. Ideal candidates should possess a diploma and have relevant call centre experience. The position offers flexible working hours and competitive compensation, including a performance bonus upon completion of the contract.

Benefits

1 month performance bonus upon contract completion

Qualifications

• Diploma with relevant call centre experience is required.
• Passion for customer service is essential.
• Ability to work collaboratively within a team.

Responsibilities

• Deliver world class 24-hour customer service.
• Handle customer interactions via phone and emails.
• Resolve customers’ feedback and issues promptly.

Skills

Customer service orientation

Teamwork

Ability to work in a fast-paced environment

Education

Diploma in relevant field

Job description

Responsibilities

• Deliver world class 24 hour one-stop customer service.
• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to contact centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback, service requests and enquiries.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the contact centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with group policy and standards, local laws and regulations and controls and procedures.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Duration

• 6 months contract

Working Hours

Training will start on 22 Sep 2025 for 2 months.

For the first 2 months, required to work full-day shifts from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule. From third month onward, work either full-day or half-day shifts based on selected preference.

Full Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 8am to 10.30pm (shift-based coverage), 9 hours per day including 1 hour lunch break, (shift interval 8am, 9am, 10am,1.30pm)

Half Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 6pm to 10pm, 4 hours per day

Location

• Rafflesplace

Salary

• up to $25/hr for hourly part timer
• up to $4000/month for full time staff
• 1 month performance bonus upon completing 6 month contract, subject to work performance

Requirements

• Possess a Diploma with relevant call centre experience
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment

Application

Email: [e-mail]
Registration no: R1107390

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA Licence Number: 97C4832)

160 Robinson Rd, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg