Workspace Experience Ambassador

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JLL is seeking a Workspace Experience Ambassador in Singapore to deliver memorable workplace experiences. You will coordinate client events from briefs to post‑event follow‑ups, manage event spaces, and foster community through organized programs and workshops on site.

You will onboard new hires, gather workspace data, and collaborate with partners to ensure excellent service delivery while maintaining safety and sustainability standards. Onsite role with a focus on guest experience.

Qualifications

• Bachelor's degree or higher in any field.
• Excellent oral and written communication skills.
• Strong baseline skill in end-to-end event management, including coordinating with facilities, technicians, and cleaning teams.

Responsibilities

• Coordinate and manage client events from briefs to follow‑up.
• Lead event space diaries and furniture setups for smooth execution.
• Build a conscious community through local event calendars and workshops.
• Orient new hires and conduct site tours to ensure welcome and onboarding.
• Collect workspace data and provide monthly statistics to identify improvement areas.
• Maintain safety, health and sustainability protocols and manage post‑event feedback.

Skills

Event management

Stakeholder management

Communication

Presentation skills

Multitasking

Education

Bachelor's degree

Tools

MS Excel

MS Word

PowerPoint

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:As a Workspace Experience Ambassador, you'll be the face of hospitality and community building in our client's workspace. This highly visible role centers on creating memorable experiences for colleagues and visitors through exceptional event coordination and proactive engagement. You'll serve as the primary point of contact for all client events on site, managing everything from initial briefs through execution and follow-up. Working closely with client staff, customers, and service partners across the business, you'll help foster a culture of excellence that delivers world-class workplace experiences. This hands-on position requires a self-motivated individual with a customer-centric approach who thrives in a dynamic, ever-evolving environment and embodies our commitment to creating exceptional, memorable experiences at every touchpoint.What your day-to-day will look like:Event Coordination & ManagementYou'll serve as the first point of contact for all client events, creating and managing event briefs, arranging pre-event meetings with clients to discuss specific needs, and maintaining event space diaries through the booking system. You'll oversee furniture setups and ensure smooth event execution from start to finish. Regular weekly meetings with the event team will ensure seamless communication across all service providers on site.Community Building & EngagementYou'll build a conscious community through developing and maintaining a local event calendar aligned with regional initiatives. This includes synergizing event initiatives and messaging with employee resource groups, HR, and contractors, and driving collaboration across different industries through community programming such as workshops, wellness sessions, and other engaging activities.Workplace Experience & SupportYou'll orient new hires to ensure they feel valued and welcome, including arranging access, providing welcome packs, and conducting site tours. You'll collect and analyze workspace data to improve the overall experience, engage with colleagues to understand workstyle behaviors, and make recommendations based on their feedback. Leading showrounds to promote meeting room and event space usage while remaining flexible to accommodate host requests will also be part of your responsibilities.Client Relationship ManagementYou'll build highly trusted relationships with client staff and their clients through proactive engagement, active listening, and prompt action. Working collaboratively with service partners to promote a one-team approach, you'll share innovative ideas and provide feedback to ensure a seamless service experience.Operational Excellence & Continuous ImprovementYou'll consistently review and improve event policies and procedures to align with business needs and deliver service excellence. This includes effectively managing and resolving complaints with documented action plans, collecting and acting on post-event feedback through regular audits and inspections, and analyzing reports and data to provide monthly statistics that identify improvement areas and inform action plans.Technology & InnovationYou'll collaborate with the Business Intelligence & Technology team to introduce innovative technical solutions that enhance customer experience, increase event engagement, and demonstrate operational efficiency.Reporting & DocumentationYou'll provide weekly updates to the Workspace Experience Manager regarding the workspace experience, event calendar, workspace data, and change management initiatives. You'll document your stakeholder plan and report on engagement activities, success stories, and community meetings while staying current on organizational initiatives and promoting them as required.Health, Safety & SustainabilityYou'll prioritize the health and safety of people and buildings by following established safety protocols, reporting hazards and incidents, maintaining cleanliness standards, and completing all required safety trainings. You'll also support sustainability initiatives that promote resource efficiency, energy conservation, and environmental stewardship in line with client goals.Required qualifications:Bachelor's or university degree in any fieldExcellent oral and written communication skillsStrong baseline skill in end-to-end event management, including coordinating with facilities, technicians, and cleaning teams, managing event forms and setup, handling post-event logistics, and maintaining monthly event trackersComfortable engaging with stakeholders and clients at all levelsPresentation skills with confident hosting abilitiesHighly adaptable and comfortable with changeAble to manage difficult clients and stakeholders effectivelyStrong multitasking ability under time pressureConfident and professional demeanorProficient in MS Excel, Word, and PowerPointPreferred qualifications:Background in frontline roles such as hotels, co-working spaces, or office managementRegionally, preference for hospitality industry experience; locally open to broader frontline customer service experienceLocation: Singapore - OnsiteIf this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.