Campus Director

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a senior facilities leader to oversee site services management for a premium office environment. You will lead a diverse team of specialists, manage vendor performance, and ensure delivery of high-quality services aligned with client expectations.

Key responsibilities include leadership and development of teams, stakeholder management across a global client, budget monitoring, and driving continuous improvements in space planning,

Qualifications

• Experience in site services management within large office environments.
• Proven ability to manage vendors and service contracts.
• Strong budgeting and financial analysis for facilities operations.
• Leadership and development of diverse teams.
• Excellent stakeholder and client relationship skills.

Responsibilities

• Leadership & Team Management: lead a diverse team of specialists and ensure high performance.
• Client & Stakeholder Management: build relationships with clients and internal stakeholders across matrix orgs.
• Operations: drive reliable service delivery, SOP improvements, and compliance with H&SE policies.
• Sourcing & Vendor Management: oversee contracts, negotiate value for money, and monitor vendor performance.
• Graduate to senior-level decision-making: collaborate with COEs and HR to resource and plan workforce needs.

Skills

Site services management

Vendor management

Budgeting & spend management

People management

Stakeholder management

Communication

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You’ll be passionate about state of the art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your strong suit.Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success.Leadership & Team Management:Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your successYour style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of developmentTeam development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workloadUnderstanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendorsEncouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focusClient & Stakeholder Management:Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our successAdvanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholdersAble to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independentlyA people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality serviceOperations:Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of deliveryCritical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is keyYou’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our ClientBudgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targetsEducating your team on compliance with JLL and our Client’s H&SE (health & safety environment) and Risk Management policies and proceduresA component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistencyReporting, analysis, data driven decisions will be your , you’ll be confident and well informed when conducting presentationsSourcing & Vendor Management:Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the ClientEnsure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised.Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activitiesEnsure vendors performance is managed, and all services are delivered as per the contractThe person we need will know:A large scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projectsExperience working in a tech sector environment an advantageExcellent people skills and ability to interact with a wide range of stakeholdersKnowledge of local occupational health and safety requirementsKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesHas an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Ability to understand and interpret commercial contractsStrong budget management and financial analysis skillsStrong PC literacy and proven ability to manage daily activities using various systems.Experience with Client reporting and preparation of reportsThe person we need will be:Confident, clear and comfortable in communicating with a diverse groups at all levels of the organisation. You understand when to provide high level and concise updates, and the time for a more detailed analysis and update. Your written communication will be just as good, with an eye for detail, awareness of perspectives and focus on our desired outcomeGood presentation skillsSelf-motivated; confident & energeticAbility to work across multiple, matrix reporting environments and prioritise activities accordinglyAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsTeam player – able to cooperate and work well with others to meet targetsIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.