Workshop Engineer | German MNC | North

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering services firm in Singapore is seeking a candidate skilled in scheduling and technical support to coordinate field technician assignments, manage job reallocations, and ensure compliance with company policies. Ideal candidates will have a diploma or degree in engineering and proven experience in customer service. Strong technical aptitude and flexibility with new technology are essential. Competitive salary and growth opportunities offered within a dynamic environment.

Qualifications

• 3-5 years experience in customer service or technical support.
• Able to handle mobile devices (e.g., iPAD, Tablets, Smartphones, Credit Card Terminals).

Responsibilities

• Plan and coordinate field technician assignments.
• Manage last-minute job reallocations due to unforeseen issues.
• Maintain workshop cleanliness and oversee appliance refurbishment.
• Act as first-level support for service engineers.

Skills

Customer service

Technical support

Adaptability to new technology

Hands-on experience with appliance repair

Education

Min. Diploma/Degree in Electrical, Electronics, and Engineering

Tools

MS Office

Job description

Jobscope:

• Daily Scheduling Plan and coordinate field technician assignments, handle urgent job reallocations, and ensure readiness for next-day deployments
• Job Reassignments Manage last-minute changes due to medical leave or unforeseen field issues, reallocating jobs between in-house and partner technician
• Parts Preparation Review service appointments and assign necessary spare parts for engineers ahead of schedules
• Workshop Management Maintain workshop cleanliness, oversee appliance scrapping, refurbishment, and stock cycle counts.
• Technical Support Act as first-level support for service engineers and mentor junior staff on technical issues.
• Vehicle & Documentation Upkeep Manage SE vehicle requirements (road tax, licenses) and ensure accurate job and asset documentation.
• Audit & Compliance Support adherence to company policies and participate in internal/external audits (e.g., ISO, ICS).
• Backup Field Service Step in for urgent service repairs, conduct on-site troubleshooting, and handle payment and service closure

Requirements

• Min. Diploma/Degree in Electrical, Electronics and Engineering related discipline
• 3-5 years experience in customer service or technical support
• Hands on experience with repair of home appliances or similar commercial appliances
• MS Office is essential
• Adaptability to new technology
• Able to handle mobile devices (Eg. iPAD, Tablets, Smartphones, Credit Card Terminals)
  

To apply, please visit www.gmprecruit.com

To learn more about this opportunity, please contact Fiona Koh

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh| Registration No: R11092393

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.