Workplace Experience Coordinator

CBRE Asia Pacific; Singapore; On-site; SGD 39,060 - 55,800; Full time

Job summary

A leading real estate services firm in Singapore is seeking a Workplace Experience Coordinator to deliver exceptional customer service to employees and guests. This role involves greeting visitors, managing activities, resolving inquiries, and supporting the team with a focus on enhancing the workplace experience. Candidates should have a diploma and 3–4 years of relevant experience, along with advanced organizational skills and proficiency in Microsoft Office products. This full-time position provides an opportunity to impact both the client experience and workplace operations.

Qualifications

• Minimum diploma in any field with 3–4 years of job‑related experience.
• Comprehensive understanding of processes, procedures, and systems.
• In‑depth knowledge of Microsoft Office products.

Responsibilities

• First point of contact for all those entering the facility.
• Answer the telephone professionally and create presentations.
• Arrange and confirm recreational, dining, and business activities.
• Resolve inquiries or complaints from employees and guests.
• Oversee support for the team, including office supply management.
• Follow property‑specific security and emergency procedures.

Skills

Customer service experience

Organizational skills

Microsoft Office knowledge

Education

Minimum diploma

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world‑class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function and focuses on providing top‑notch service to clients and visitors.

Job Details

Job ID: 227899
Posted: 06-Feb-2026
Role type: Full-time
Areas of Interest: Customer Service, Facilities Management
Location(s): Singapore, Singapore

What You’ll Do

• First point of contact for all those entering the facility; greet them with a friendly and welcoming demeanor, issue visitor and parking passes, follow security protocols, and escort visitors to the proper location.
• Answer the telephone professionally and create presentations and speak to various‑sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed; address issues with vendors or staff.
• Resolve inquiries or complaints from employees, guests, and co‑workers in a professional customer‑service‑driven manner.
• Oversee support for the team, including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property‑specific security and emergency procedures and notify management to ensure the safety of all individuals in the building.
• Deliver new‑hire orientation, training, and coaching; create presentations and speak to various‑sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need

• Minimum diploma in any field with 3–4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within your job function.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Advanced organizational skills and an inquisitive mindset.

Service line: None