Workplace Community Ambassador

IHH Healthcare; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a Community Ambassador to enhance the workplace experience. The ideal candidate will ensure a warm environment, engage stakeholders effectively, manage logistical requirements, and support event organization, contributing to a service-driven culture.

Qualifications

• Minimum 3 years’ experience in a multinational service-driven environment.
• Strong communication skills required.
• Proactive and well-groomed individual.

Responsibilities

• Provide orientation and welcoming experience for stakeholders.
• Manage reception and logistic requirements for meetings.
• Train new ambassadors on operating procedures.

Skills

Stakeholder engagement

Communication

Proactive service

Problem-solving

Education

Diploma in Hospitality or Business

Job description

The Role: To provide a warm welcome to all colleagues and stakeholders to the HQ and provide orientation of the workspace and other offerings. The Community Ambassador provides key contact points to ease stakeholders into the environment by assisting with related queries and assisting to organize social events for all.

We envision the individual to:

• Ensure the workplace provides a welcoming experience which assimilates and induct all stakeholders to the workplace. To provide concierge and technology introduction services to users.

• Collate user feedback, lead and track service defects follow-up

• Review survey results to maintain or improve the quality of service provision from the Workplace Community Team

• Train newcomers to the Community Team (Ambassadors) on operating procedures. Review and generate workplace guides and procedures as required

• Manage reception and ensure all residents to the workplace undergo office site orientation to colleagues and visitors

• Oversee and ensure that logistic requirements for meeting organizers are prepared. Provide assistance and guidance to ambassadors for liaison and follow-up- for setup of space for meetings, or conversion to town hall and/or events

• Administrate resource booking, space utilization, video conferencing and other systems required at the workplace

• Manage and monitor the Work Order System to ensure that the team rectifies defects and address feedback within reasonable time frame.

• Create collaterals and execution plan for events

• Generate content and communicate periodic updates to the Community via platforms

• Carry out inventory checks for workplace supplies such as stationery, printing supplies and other consumables and raise the required procedures for approval to procure

• Review Food and Beverage offerings at the Workplace and vendor list and/or supplies if required.

• Assists the Assistant Manager/Community Manager in any other adhoc tasks

Qualifications and Experience:

• At least a Diploma, preferably in Hospitality in Business

• Minimum 3 years’ prior experience in a multinational service-driven environment

• Excellent written and verbal communication skills

• Strong stakeholder engagement

• Able to respond and resolve issues at hand

• Proactive approach in service provision

• Well-groomed and confident