Work Visa Operation Specialist | 1 Year

PERSOL; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a candidate to manage APAC immigration cases, ensuring compliance and providing high-quality service to stakeholders. The role requires attention to detail, strong organizational skills, and proficiency in Microsoft Excel. Ideal candidates will have at least one year of relevant HR operations experience and the ability to work efficiently in a high-volume environment. This position offers a dynamic and collaborative atmosphere with opportunities for process improvement.

Qualifications

• At least 1 year of experience in immigration programs or HR operations.
• Ability to handle confidential information professionally.
• Comfortable with digital tools supporting efficiency.

Responsibilities

• Manage and support high volumes of APAC immigration cases.
• Collaborate with external immigration vendors.
• Maintain accurate case records and documentation.
• Assist in creating process documentation and training materials.
• Track and analyze immigration data for reporting.
• Contribute to process improvement initiatives.
• Stay updated with APAC immigration regulations.

Skills

Microsoft Excel proficiency

Detail-oriented

Interpersonal skills

Organizational skills

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

Responsibilities:

• Manage and support high volumes of APAC immigration cases from initiation to completion, ensuring speed, accuracy, compliance, and a high-quality experience for stakeholders.

• Collaborate closely with external immigration vendors to monitor case progress, ensure timely service delivery, and elevate issues when necessary.

• Maintain accurate, up-to-date case records and documentation, including data entry, system updates, and file management.

• Assist in the creation and ongoing maintenance of process documentation, training materials, and knowledge resources to support consistent and efficient operations.

• Track and analyze key metrics and immigration data, supporting regular reporting and identifying opportunities to improve performance and compliance.

• Contribute to process improvement and automation initiatives aimed at increasing efficiency and enhancing the overall employee experience.

• Stay informed of relevant APAC immigration regulations and policy changes, helping to communicate updates and assess potential impacts on cases.

• Adapt quickly to changes in tools, workflows, or policies within a fast-paced, dynamic environment.

Requirements:

• Bachelor’s degree or equivalent practical experience.

• At least 1 year of relevant experience in managing and navigating various immigration programs or similar HR operations.

• Strong proficiency in Microsoft Excel, including VLOOKUP, PivotTables, and managing large datasets.

• High level of accuracy and attention to detail, even when working under pressure.

• Able to handle confidential information in a mature and professional manner.

• Proven ability to work in a fast-paced, high-volume environment while managing multiple tasks and deadlines efficiently.

• Strong organisational skills with a meticulous approach to tracking cases, deadlines, and documentation.

• Excellent verbal and written communication skills.

• Strong interpersonal and stakeholder engagement skills, with the ability to work effectively across teams.

• Comfortable using digital tools and systems to support efficiency.

• Proactive problem solver, able to navigate ambiguity and support process improvements where needed.

• Vendor management experience is highly preferred, including large-scale and regional engagement.

We regret to inform that only shortlisted candidates will be notified.

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