Wintel Engineer - 12 hours shift

LPS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

LPS is seeking a Wintel Engineer to support enterprise IT environments in a 24x7 shift. You will monitor Windows Server and AD, perform first-level troubleshooting, and escalate to senior engineers as needed. You will collaborate with Network Operations, DBAs, and Linux/Unix teams to ensure system stability and uptime.

The role involves routine operational tasks, patching, runbook adherence, and shift handovers. Experience with VMware/Hyper-V, ITIL processes, and basic scripting is advantageous.

Qualifications

• At least 3 years of experience in Windows Server/WinTel system support or operations.
• Basic knowledge of Windows Server administration (2012/2016/2019/2022).
• Understanding of directory services concepts (AD, DNS, DHCP).
• Active Directory basics (user management, OU navigation, group membership, lockout checks).
• OS patching processes.

Responsibilities

• Monitor Windows Server and Active Directory services using enterprise tools.
• Respond to alerts, perform initial triage, and escalate per SOPs.
• Document findings from routine health checks.
• Serve as first responder during shifts for Windows Server incidents.
• Perform basic troubleshooting (Event Viewer, service status, disk/CPU/memory checks).
• Create/update incident tickets with clear information.
• Escalate to L2 WinTel engineers or vendor support when needed.
• Support daily health checks, ITSM tickets, and user account administration.

Skills

Windows Server

WinTel

Active Directory

PowerShell

ITIL

VMware

Hyper-V

Scripting

Vendor escalation

Windows patching

Tools

SCCM

Intune

Veeam

Commvault

Job description

We are looking for a Wintel Engineer with hands-on experience in supporting enterprise IT environments. This role is part of a 24×7 shift-based operations team, responsible mainly for system monitoring, first-level troubleshooting, and timely escalation to senior engineers and cross-functional support teams. The successful candidate will work closely with the Network Operations Team, DBAs, and Linux/Unix teams to ensure system stability, uptime, and compliance with operational procedures and SLA requirements.

Key Responsibilities:

1. Monitoring & First-Level Support

• Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.
• Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.
• Conduct routine Windows system health checks and document findings.
• Act as the first responder during shift for Windows Server or service-related incidents.
• Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).
• Create and update incident tickets with clear and accurate information.
• Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.

3. Operational Tasks

• Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.
• Assist in Windows Server patching, scheduled maintenance, and system updates under supervision.
• Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.

4. Shift Work

• Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.
• Ensure proper handover to the next shift with accurate and complete status updates.
• Work with internal/customer teams and external vendors to coordinate issue resolution.
• Support implementation tasks and change activities led by senior WinTel engineers.

Required Skills & Experience:

• At least 3 years of experience in Windows Server / WinTel system support or operations.
• Basic knowledge of Windows Server administration (2012/2016/2019/2022)
• Understanding of directory services concepts (AD, DNS, DHCP).
• Active Directory basics (user management, OU navigation, group membership, lockout checks)
• OS patching processes
• Storage concepts (LUN usage, disk partitions)
• Monitoring tools and ITSM/ticketing systems.
• Familiarity with ITIL processes.
• Basic scripting knowledge (PowerShell preferred).
• Exposure to virtualization platforms (VMware/Hyper-V) or cloud environments is a plus.
• MCSA, Windows Server, or equivalent knowledge is advantageous.
• Experience with enterprise server hardware (Dell, HP, Lenovo).
• Singaporean or Singaporean Spouse (if applicable due to security clearance requirements).

Preferred (Good-to-Have) Experience:

• Basic familiarity with automation tools (PowerShell DSC, SCCM, Intune).
• Exposure to backup and disaster recovery operations (Veeam, Commvault).