Wholesale KYC Operations – Financial Institutions Group Case Lead - Associate

The Wholesale KYC Operations Team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets.

As an Associate in the FIG Production Team, you will play a crucial role in partnering with the Middle Office or the client to conduct periodic renewals for complex client types such as Financial Institutions and Fintechs. In addition to your regular work, you will also champion initiatives and process efficiencies. As a case lead, you will become a specialist in policy and local diligence standards applicable to these clients after completing necessary trainings and certifications. You will issue RFIs, perform specialized due diligence for high-risk segments of clients, and work towards uncovering and mitigating risks associated with a Foreign Correspondent Banking client. You will also promote to improve our performance metrics on both productivity and quality for the department, participate in country governances, and be a change champion on procedures & technology to further mitigate risks and improve stakeholder experience.

Job responsibilities

• Partner with WKO Middle office & Sales Partners to onboard and conduct KYC periodic renewals for Financial Institution Group clients including Banks & NBFIs.
• Act as a case lead; this is a specialist role. Post trainings and certifications, the preferred candidate will graduate to being an SME for policy and local diligence standards applicable to these clients.
• Issue RFIs and perform specialized due diligence for high-risk segments of clients.
• Possess working knowledge of Correspondent Banking Due Diligence Questionnaire and its objectives to uncover & mitigate underlying risks associated with a Foreign Correspondent Banking client.
• Drive and improve our performance metrics on both productivity and quality for the department.
• Participate in country governance; share progress and undertake priorities as per service levels agreed with key stakeholders.
• Be a change champion on procedures & technology on how we can further mitigate risks and improve stakeholder experience in the process.

Required qualifications, capabilities, and skills

• Minimum 3 years of experience in KYC / Client Onboarding functions within the banking industry.
• B.S. Degree or equivalent with CAMs or similar certifications on Anti Money laundering & KYC.
• Risk mitigation & a strong controls mindset.
• Strong sense of accountability and ownership, with a focus on quality and best practices.
• Adaptable, flexible, and willing to work in a dynamic environment.

Preferred qualifications, capabilities, and skills

• Minimum 2 years of AML Industry Experience covering Financial Institutions.
• Basic understanding of other Asian languages such as Mandarin, Japanese, or Korean will be advantageous as the team covers the APAC region and reviews documents in different languages.
• Experience with intelligence automation & other digital initiatives to improve process and speed of onboarding will be an added advantage.