*West* Sales Coordinator (Up to $3500)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to manage customer inquiries and ensure the accuracy of order processing. In this role, you will handle various communication channels, advise customers on product availability, and coordinate with supply chain management for special orders. With a focus on delivering exceptional service, you will play a vital role in maintaining customer satisfaction and operational efficiency. If you have a passion for customer service and possess the necessary experience, this opportunity is perfect for you to grow in a dynamic environment.

Qualifications

• 2-3 years of experience in customer service or related fields.
• GCE ‘O’ Level/NITEC, Diploma, or equivalent required.

Responsibilities

• Handle customer inquiries through various communication channels.
• Ensure accurate processing of customer orders and maintain records.
• Coordinate with supply chain and warehouse for special orders.

Skills

Customer Service

Order Processing

Communication Skills

Document Management

Education

GCE ‘O’ Level

NITEC

Diploma

Tools

Company Computer System

Job description

• Handle enquiries from customers through emails, faxes, telephones, letters, or other communication channels.
• Advise customers of product availabilities, delivery dates, delivery locations, etc.
• Ensure the accuracy and timely processing of customers’ orders.
• Prepare documentary support, input orders into the company computer system, and monitor the status.
• Take special orders for items not in stock or not normally in stock and notify customers when items are available or have arrived in close coordination with the supply chain executive and warehouse management.
• File correspondence, coordinate, handle shipping and delivery documents, and negotiate LC with banks.
• Process documents for sales meetings, track sales records, and participate in sales meetings.
• Process and update PO/records in the system.
• Verify order confirmations against PO/System and inform supply chain of any discrepancies.
• Other ad hoc duties assigned.

Requirements:

• GCE ‘O’ Level/NITEC, Diploma, or equivalent.
• At least 2-3 years of working experience in the related field is required for this position.

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.