Welfare & Operations Executive

ABOUT MWS

Methodist Welfare Services (MWS) is all about empowering people to have life to the full.

We are a non-profit organisation serving people across all ethnicities and religions. We recognise that the people we serve may experience poverty in different ways – weak social support or fractured relationships, poor health, a sense of hopelessness, or a lack of means. We journey alongside them to uncover their inherent strengths, affirm them and support them holistically towards a better life. While MWS’ sphere of impact has expanded since our founding, our core spirit of social holiness remains unwavering. Today, we serve over 11,000 beneficiaries, including children from disadvantaged backgrounds, youths at risk, families in distress, seniors who are socially isolated, and the chronically ill and destitute.

RESPONSIBILITIES

Role Summary:

We are looking for a dedicated and compassionate Welfare Supervisor to oversee the well-being, daily care, and safe custody of residents in our home. This role requires strong leadership skills to manage and support healthcare attendants and nursing aides while ensuring compliance with regulatory requirements. The ideal candidate should be detail-oriented, proactive, and committed to upholding the dignity and welfare of our residents.

Key Responsibilities:

1. Resident Care & Welfare

   • Ensure the overall welfare, safety, and daily care of residents in the home.

   • Supervise and support healthcare attendants and nursing aides in their daily caregiving duties.

   • Oversee the cleanliness, housekeeping, and hygiene of the home, including conducting regular rounds and locker checks.

   • Supervise residents under the Home Earning Scheme (HES) to facilitate structured engagement and productivity.

2. Incident Management & Compliance

   • Ensure compliance with the Destitute Persons Act, Destitute Person (Welfare Home) Rules, and Vulnerable Adults Act.

   • Properly document and report all major incidents (e.g., escapes, deaths, outbreaks) to the Head of Centre (HoC) and Ministry of Social and Family Development (MSF).

   • Participate in case conferences for residents exhibiting challenging behavior and contribute to their Individual Care Plans (ICP).

   • Maintain updated records on admissions, discharges, hospital transfers, escapes, and returnees.

3. Stakeholder & Community Engagement

   • Assist in organizing and supervising volunteer programs and resident outings.

   • Attend Board of Visitors (BoV) meetings and provide necessary reports.

   • Facilitate safe storage and accountability of residents' belongings.

4. Other Duties

   • Complete and update monthly care plans for assigned residents.

   • Perform additional responsibilities as assigned by the management.

JOB REQUIREMENTS

• Diploma or Bachelor's Degree in a related field.

• 2-3 years of experience in a supervisory or caregiving role, preferably in a welfare home or healthcare setting.

• Strong leadership, problem-solving, and interpersonal skills.

• Ability to multi-task, work independently, and handle unpredictable situations with flexibility.

• Proficiency in Microsoft Office and cloud-based systems.

• Willingness to work on rotating shifts (Monday to Sunday, with 1-2 off days per week):

  • Morning Shift: 7.30am to 4pm

  • Afternoon Shift: 2pm to 10.30pm

  • Night Shift: 10pm to 8.30am

WHY JOIN US?

• Meaningful work that impacts the lives of vulnerable individuals.

• A supportive and team-oriented work environment.

If you are passionate about making a difference in the lives of those in need and thrive in a structured yet dynamic environment, we encourage you to apply.