Wedding Sales Manager (Hilton Singapore Orchard)

Borr Drilling; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Wedding Sales Manager to enhance revenue opportunities through effective group reservations and events. The role demands exceptional customer service, sales expertise, and strong interdepartmental coordination to ensure successful event execution. Candidates must have a relevant degree and at least 2 years of experience, demonstrating analytical skills and a passion for hospitality.

Qualifications

• Minimum 2 years’ experience in a similar capacity.
• Passionate about delivering exceptional guest experience.
• Strong analytical skills to understand key business indicators.

Responsibilities

• Responsible for maximizing revenue opportunities in group reservations.
• Maintain accurate and updated database of contacts and enquiries.
• Conduct sales visits and produce timely sales reports.

Skills

Hospitality

Sales

Customer Service

Communication

Analytical Skills

Education

Relevant diploma or degree in hospitality or business discipline

Tools

Delphi.FDC

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Wedding Sales Manager is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing?

As a Wedding Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Respond to all guests’ enquiries in a timely and accurate manner.
• Maintain accurate and updated database of contacts, group and meeting enquiries.
• Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post show/tradeshow event summary.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Follow through from negotiation to actualisation of event and final bill settlement for events.
• Engage proactively with guests and gather feedback post event or during check out.
• Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required.
• Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls.
• Prepare and lead discussions in Pre Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
• Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
• Support enrolment and revenue contribution from Hilton Honors.
• Maintain accurate and timely update of event status to support forecast accuracy.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
  
  
  

What are we looking for?

A Wedding Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 years’ experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Warm, sincere and inclusive in interpersonal interactions.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• Excellent planning and organisation skills.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Singapore Orchard

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales