We are actively looking for End user service Engineer (Onsite)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 55,000 - 80,000; Full time

Job summary

A technology support firm in Singapore seeks an individual for executive support, focusing on Windows 10/11 and MacOS. Ideal candidates will have experience in Microsoft 365, PowerShell scripting, and managing AV events. This role emphasizes strong communication skills and a Bachelor's degree is required.

Responsibilities

• Handle executive support requests effectively.
• Support Windows 10/11 and MacOS environments.
• Manage ticket queues using ServiceNow.

Skills

Executive/C-Level Support

Windows 10/11 Support

MacOS Support

Microsoft 365

Windows Administration

PowerShell Scripting

AV Event Support

Citrix Cloud/XenDesktop/XenApp

Microsoft Azure Administration

ServiceNow

Intune and JAMF Management

Verbal and Written Communication

Education

Bachelor’s degree

Job description

Mon to Fri 7.30 am - 4:30 pm / 8.00 to 5.00 pm / 24/7 standby support

70-80 onsite end users and other global regions

What you need:

Experience handling Executive/C-Level Support

Experience with supporting Windows 10/11 and MacOS

Experience with Microsoft 365 and Windows Administration

Experience with scripting (PowerShell)

Experience with running AV event / conference room support

Exposure to Citrix Cloud/XenDesktop/XenApp

Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)

Exposure to ticket queue management (ServiceNow)

Exposure to Intune and JAMF Device Management

Collaborate effectively with the infrastructure engineering teams and the business

Excellent verbal and written communication skills

Strong ownership experience with a track record of delivering results

Bachelor’s degree

We’d Love If You Had

Trading floor support experience

VMware knowledge or experience

Experience with Windows Server 2019

Networking knowledge or experience