Warehouse Operations Agent

ALEX FULFILMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Warehouse Operations Agent, where your proactive approach will enhance daily operations. This role involves diverse responsibilities, from inventory control and quality assurance to customer service and logistics coordination. The ideal candidate will thrive in a fast-paced environment, ensuring operational efficiency and excellent service delivery. If you are detail-oriented and committed to supporting team success, this is an exciting opportunity to make a significant impact in a dynamic warehouse setting.

Qualifications

• 1+ years of experience in warehouse operations or logistics preferred.
• Familiar with WMS and TMS systems.

Responsibilities

• Assist in daily warehouse activities including inventory control and quality assurance.
• Ensure timely and accurate billing for all completed jobs.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Service

Education

High School Diploma

Tools

Warehouse Management System (WMS)

Transport Management System (TMS)

Job description

Job Summary:

We are looking for a proactive and reliable Warehouse Operations Agent to support the daily operations of our warehouse. This role involves a variety of functions including inventory control, quality assurance, order fulfillment, and system updates. The ideal candidate is hands-on, detail-oriented, and committed to delivering excellent customer service and operational efficiency.

Key Responsibilities:

• Assist in daily warehouse activities, including quality assurance, inventory control, space management, logistics coordination, floor productivity, shipping, housekeeping and customer service.
• Ensure all customer queries and requests are promptly and accurately handled, and that customer orders are fulfilled as required.
• Take immediate corrective actions in the event of delivery or fulfillment failures to support service recovery.
• Ensure accurate and timely billing for all completed jobs.
• Support picking and cross-docking operations to meet productivity and operational targets.
• Maintain timely and accurate updates in Warehouse Management System (WMS) and Transport Management System (TMS).
• Safeguard company property, information, and customer data at all times.
• Promptly report any operational or safety irregularities to your supervisor.
• Support other team members and take on additional responsibilities when needed, including acting as backup for colleagues during absences.

Requirements:

• Minimum 1 year of experience in warehouse operations or logistics preferred.
• Forklift certificate (preferred).
• Class 3 driving license (preferred).
• Familiar with warehouse systems such as WMS and TMS.
• Good communication and problem-solving skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• A team player with a responsible and customer-focused attitude.

Work Schedule (PM Shift):

• 5.5 days, alternate Saturday after confirmation.
• Monday to Friday: 12:00pm to 9:15pm.
• Saturday: 9:00am to 2:00pm.