Warehouse Customer Service Executive

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Team Leader to manage a team, handle customer inquiries, and support data analysis. The ideal candidate should have at least 3 years of relevant experience, particularly in a client-facing role, and knowledge of warehouse management systems. This position offers a competitive remuneration package and comprehensive benefits.

Benefits

Competitive remuneration

Comprehensive range of benefits

Qualifications

• At least 3 years of experience in a client-facing role.
• Ability to compile KPI reports periodically.
• Basic knowledge of warehouse management systems.

Responsibilities

• Lead and manage a Customer Service Team.
• Support data processing and analysis on inventory data.
• Handle escalations from customers and manage complaints.

Skills

Customer service management

Data analysis

Communication skills

Problem-solving

Tools

Warehouse management systems

Job description

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
• Initiate and Manage Continuous Improvement Activities
• Support data processing and analysis on inventory data / transaction data
• To prepare relevant documents and participate in customer audit with operation team and quality team
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints
• Compile the relevant specification with operation team for any purchasing / sourcing
• Communicate and liaise with procurement team for any operational supply, equipment
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customers enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement)
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirement

• At least 3 years of experience as a Warehouse Customer Service Executive, or a client facing role (B2B)
• Analysis of customer requirements and discussion with the internal team
• Mature, self-motivated and able to work independently
• Basic knowledge / experiences on warehouse management systems and documentation.
• Experience on Documentation such as checklists, temperature / RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements.
• Working hours: 8:30AM to 5:30PM Mon to Fri / 8:30AM to 12:30PM Sat (Alternate Saturday after confirmation)

Job ID: QX8YRWW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd