Warehouse Customer Service Executive

Job Responsibilities

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager
• Initiate and Manage Continuous Improvement Activities
• Support data processing and analysis on inventory data / transaction data
• Prepare relevant documents and participate in customer audit with operation team and quality team
• Receive any escalations from existing customers; conduct second-level fire-fighting upon receiving any complaints
• Compile the relevant specification with operation team for any purchasing / sourcing
• Communicate and liaise with procurement team for any operational supply, equipment
• Assist Customer Service Manager in overseeing the operations under customer service functions
• Attend to customer enquiries & complaints when required
• Ensure smooth operation & cooperation with team members
• Participate in/executing cost reduction exercises to achieve cost optimisation for customers and the organisation
• Identify/engage in new system implementation to actualise functions for each process (productivity improvement)
• Attend and facilitate customer monthly meetings
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer
• Verify the billing summaries prepared by the Customer Service Officer
• Verify the billing reports to our customers as well as service agreements
• Keep any operational documents properly
• Immediately report to direct superior upon any irregularities

Job Requirements

• At least 3 years of experience as a Warehouse Customer Service Executive, or in a client-facing role (B2B)
• Ability to analyze customer requirements and discuss with the internal team
• Mature, self-motivated, and able to work independently
• Basic knowledge/experience on warehouse management systems and documentation
• Experience in documentation such as checklists, temperature/RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements
• Working hours: 8:30 AM to 5:30 PM Mon to Fri / 8:30 AM to 12:30 PM Sat (Alternate Saturday after confirmation)

Job ID: QX8YRWW3

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd