Warehouse Assistant

AUSTRALIA HEALTH WAREHOUSE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise d'e-commerce dynamique à Singapour recherche un coordinateur des opérations pour participer à la gestion des commandes, au service client et à l'inventaire. Le candidat idéal doit avoir une bonne maîtrise des plateformes e-commerce, être autonome et capable de travailler dans un environnement dynamique. Postulez maintenant pour rejoindre une équipe passionnante dans un bureau climatisé à Tai Seng.

Qualifications

• Compréhension des plateformes e-commerce à Singapour (Lazada, Shopee, Amazon) est un avantage.
• Bonne maîtrise de l'anglais, à l'écrit et à l'oral.
• Expérience de travail dans des plateformes informatiques ou capacité d'apprentissage.

Responsibilities

• Assister dans le processus de traitement et d'exécution des commandes.
• Fournir un support après-vente et résoudre les problèmes des clients.
• Maintenir des dossiers précis des niveaux de stock et gérer l'inventaire.

Skills

E-commerce understanding

Customer service

Computer literacy

Inventory management

Education

Minimum GCE ‘N’ Level/NITEC

Tools

MS Office

Excel

Job description

Responsibilities:

1. Order Fulfilment Process:

· Assist in processing and fulfilling customer orders accurately and efficiently.

· Picking and Packing orders on a daily basis.

· Prepare shipping labels, invoices, and other necessary documentation for orders.

· Monitor order statuses and address any issues that may arise during the fulfilment process.

2. Customer Contact and After sale Support:

· Proactively reach out to customers to address any after sale inquiries or concerns they may have.

· Provide prompt and courteous responses to customer inquiries via email, phone, or chat.

· Resolve customer issues and cases effectively, aiming to achieve optimal customer satisfaction.

3. Stock Inventory Management:

· Maintain accurate records of stock levels and inventory movement.

· Conduct regular physical inventory counts to ensure alignment between stock records and physical quantities.

· Monitor stock replenishment needs and coordinate with the manager to restock products in a timely manner.

· Organize and optimize the storage of products in the inventory area.

· Receiving shipment and stock count to be keyed in to the inventory.

· Keep up to date on products expiry dates and update them to online marketplaces.

· Stocktake quarterly.

To succeed in this role, you should have an understanding of basic e-commerce platforms. You should also show interest in learning and adapting to new challenges.

You will be working in an air-conditioned environment at Tai Seng and you will play a part in handling the key operations (packing, inventory management, etc) of our e-commerce stores on various platforms.

Requirements:

· Minimum GCE ‘N’ Level/NITEC

· Understanding Singapore online e-commerce platforms (Lazada, Shopee and Amazon) will be an advantage.

· Good command of the English language, both written and spoken.

· Proven work experience in areas of IT platforms or ability to learn

· Computer literacy (MS Office/Excel in particular)

· Able to work independently and flexibility

· Can start immediately