WAITER SUPERVISOR

HONG HOY CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established consultancy in Singapore is seeking a dynamic Supervisor to manage restaurant operations. The role involves overseeing staff training, ensuring adherence to hygiene standards, and enhancing customer service quality. Ideal candidates are experienced in managing teams and delivering exceptional service in fast-paced settings.

Qualifications

• Proven experience working as a supervisor.
• Ability to stand for extended periods.
• Strong management skills and effective communication.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff.
• Managing work schedules and monitoring inventory.
• Resolving customer complaints professionally.

Skills

Fast-paced environment

Management

Organizational

Communication

Customer Service

Education

High school diploma or GED

Job description

Supervisor Responsibilities:

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Supervisor Requirements:

• High school diploma or GED.
• Proven experience working as a supervisor.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.