VP - Technology - IT Operations

NETS; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

A prominent payments services group in Singapore is seeking an SRE Lead to oversee application production support operations. The role involves ensuring maximum service uptime, driving incident recovery, team leadership, and adherence to IT governance. Candidates should possess significant experience in application development/support and technical proficiency across multiple platforms.

Qualifications

• At least 10 years of experience in application development/support.
• Prior team leadership experience preferred.
• Technical proficiency in various application servers.

Responsibilities

• Ensure IT production stability for applications.
• Lead the SRE – Production team for daily support.
• Conduct audits and control measures for risk management.

Skills

Application Development

Application Support

Problem Solving

Communication

Education

Diploma or Degree in Computer Science

Tools

Linux

UNIX

Windows

MySQL

MSSQL

Oracle

Jboss

Apache

Tomcat

WebSphere

IIS

Redhat IAM

Springboot

Job description

Full job description

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Company: Network For Electronic Transfers (S)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers, and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme, allowing customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, and UOB to make payments using their ATM cards or mobile devices at over 130,000 acceptance points in the country, as well as online payments.

The incumbent will lead the central function for application Production support operations, primarily responsible for overseeing the overall applications production support for NETS’s Payments System applications to ensure maximum service uptime in accordance with regulatory requirements.

The SRE Lead owns and manages end-to-end IT services, ensuring timely delivery to the business. He will lead and manage the SRE – Production team to provide daily BAU support for application incidents, production application maintenance, installations, system upgrades, application patches, and vendor engagements.

Key Responsibilities

Production Stability

• Ensure IT production stability for applications, drive incident recovery to reduce MTTR within their domain.
• Drive continuous service improvements with applications and production teams, tracking and driving improvements through blameless incident postmortems.
• Lead and guide the L2 Production team members for daily BAU tasks (incident & service requests).
• Conduct trend analysis with operational data to identify and implement service improvements to enhance production stability and resiliency.

Change and Release

• Work closely with project teams to ensure transition efforts adhere to IT governance, including NFR, operational readiness, supportability, and automation.
• Provide guidance to PM/PO on prioritizing NFR-related user stories.
• Participate in early project requirements gathering, analysis, system integration testing, and user acceptance testing as part of SDLC.
• Review and approve change releases; act as gatekeeper for IT service changes, providing go/no-go recommendations.

Other Topics (Process / Governance)

• Execute audits and control measures, manage risk items and remediation activities.
• Support disaster recovery exercises and respond to level 2 incidents, coordinating with development teams for resolution.
• Ensure data quality for IT Operations KPIs, enforce rules for Jira and HPSM usage.
• Own Service and Asset Configuration Management (ServiceNow, IAM roles).
• Own IT Service Continuity Management.
• Liaise with product owners and stakeholders as part of ITSM.
• Ensure stakeholder compliance with policies, identify system improvement areas, and automate tasks to increase efficiency.

Requirements

• Diploma or Degree in Computer Science or relevant technology disciplines.
• At least 10 years of experience in application development/support in medium to large organizations, with prior team leadership experience preferred.
• Technical proficiency in application servers (Jboss, Apache, Tomcat, WebSphere, IIS, Redhat IAM, Springboot).
• Experience with operating systems (Linux, UNIX, Windows).
• Knowledge of RDBMS (MySQL, MSSQL, Oracle).
• SQL query skills for data retrieval and analysis.
• Scripting and automation skills (bash, VBA, Python, etc.).
• Experience with ITIL best practices and SRE concepts.
• Knowledge of ELK monitoring for application observability.
• Excellent communication and interpersonal skills, adaptable to fast-paced environments.
• Experience or knowledge of payments or transaction banking systems is advantageous.
• Occasional non-standard work hours may be required.