VP, Team Lead Operations Transformation (Loan Operations), CBGO, Group COO

Vodafone; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Vodafone is seeking a seasoned professional to lead operations in Credit Operations. The role encompasses managing team dynamics, optimizing processes, and ensuring operational excellence. Candidates with strong consumer banking knowledge, a knack for process improvement, and leadership experience are encouraged to apply.

Qualifications

• Minimum 8 to 10 years of relevant work experience in Credit Operations processes.
• Experience in leading a team is highly desirable.
• Good understanding of operational risks and consumer banking services.

Responsibilities

• Lead change initiatives and manage the credit operations team.
• Identify opportunities for process automation and optimization.
• Develop and review SOPs and mitigate operational risks.

Skills

Process Improvement Toolkit

Organizational Skills

Operational Risk Management

Consumer Banking Knowledge

Team Leadership

Job description

Responsibilities:

• Leading Change & Transformation: Decisively direct and swiftly manage change initiatives, ensuring seamless transitions and minimizing disruption. This includes proactive identification and mitigation of risks associated with process changes.
• Process Optimization & Automation: Identify opportunities to automate manual processes to enhance productivity, improve control, and reduce operational errors. This involves gathering user requirements, reviewing functional design documents, participating in user acceptance testing, and collaborating with IT and other relevant teams.
• Team Leadership & Development: Manage, supervise, motivate, and coach a high-performing team. Set clear performance targets, monitor progress against goals, and provide constructive feedback to ensure consistent delivery of high-quality services.
• Operational Excellence & Risk Management: Develop, maintain, and regularly review Standard Operating Procedures (SOPs), including Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP). Proactively identify, assess, and mitigate operational risks.
• Stakeholder Management & Collaboration: Effectively collaborate with business units, external customers, and various stakeholders to gather input, ensure alignment, and deliver value-added contributions.
• Performance Monitoring & Reporting: Ensure accurate and timely reporting on key performance indicators (KPIs) to management, highlighting progress against targets and identifying areas for improvement.
• Documentation & Knowledge Management: Develop and maintain comprehensive operational manuals, ensuring they accurately reflect current processes and guidelines. This includes timely updates to reflect changes and best practices.

Requirements:

• Minimum 8 to 10 years of relevant work experience in Credit Operations processes
• Experience in leading team will be highly desirable for this role
• Those with Mortgage Loans experience will be an added advantage
• Good organizational skills with demonstrated ability in managing operations
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
• Knowledge of Process Improvement Toolkit and metrics/measurement
• Good understanding of operational risks.
• Meticulous with eye for detail
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time