AVP, Application Support Engineer, Technology Group

GIC; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional growth opportunities

Collaborative office environment

Job summary

A global sovereign wealth fund in Singapore is seeking an experienced L2 Application Support Engineer to enhance its application performance and reliability. The ideal candidate will have a Bachelor's degree in IT or related fields, at least 2 years of relevant experience, and proficiency in programming languages such as Java and Python. This role involves owning the production environment, incident management, and collaboration with development teams to improve service delivery. A dynamic work culture with flexibility and focus on innovation awaits the right candidate.

Qualifications

• At least 2 years of experience in an application support, system administration or related role.
• Knowledge of performance tuning for applications.
• Experience with incident management and root cause analysis.

Responsibilities

• Own the production environment and drive performance.
• Respond to and resolve application incidents.
• Conduct root cause analysis for recurring issues.
• Collaborate with development, QA, and operations teams to resolve application issues.
• Analyze application performance and optimize it.

Skills

Proficiency in modern programming languages (e.g., Java, Python, SQL)

Hands-on technical skills

Stellar problem-solving and analytical skills

Excellent communication and interpersonal skills

Team-oriented mindset

Strong attention to detail

Ability to multitask

Maintains calm under pressure

Education

Bachelor’s degree in computer science, Information Technology, or equivalent experience

Tools

Monitoring tools (e.g., Datadog, Splunk)

Database management systems (e.g., MSSQL, PostgreSQL, Oracle)

Operating systems (e.g., Linux, Windows)

Modern cloud-based technologies (e.g., AWS, Kubernetes)

Job description

Overview

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group

We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Enterprise Data Technology

You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?

You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a L2 Application Support Engineer?

• Own the production environment: Driving performance, reliability, cybersecurity and operability through continuous improvement
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyse application performance and implement tuning measures to optimize system performance.
• Production Deployment: Responsible for the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What makes you a successful candidate?

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• At least 2 years of experience in an application support, system administration or related role
• Hands on technical skills in the following areas:
• Proficiency in modern programming languages (e.g., Java, Python, SQL)
• Experience with monitoring tools (e.g., Datadog, Splunk)
• Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle)
• Knowledge of operating systems (e.g., Linux, Windows)
• Familiarity of modern cloud-based technologies (e.g., AWS, Kubernetes)
• Possess the following soft skills
• Stellar problem-solving and analytical skills
• Excellent communication and interpersonal skills
• A team-oriented mindset with a dash of independence
• Strong attention to detail and multitasking prowess
• Maintains calm and clarity under pressure, effectively coordinating with diverse stakeholders to resolve production issues

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email [e-mail] at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our Technology Group here:

https://gic.careers/group/technology-group/

Our PRIME Values

GIC is a values driven organization. GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.