VP / Sr Director of Service Delivery and Process Optimization

TalentNeuron; Singapore; On-site; SGD 150,000 - 250,000; Full time

Job summary

A leading company in labor market analytics is seeking a VP of Service Delivery and Process Optimization. This role involves overseeing strategic initiatives, leading automation efforts, and enhancing client relationships. Ideal candidates will have a strong background in data analytics and proven leadership experience, along with an advanced degree.

Qualifications

• Proven leadership experience in HR or workforce analytics sectors.
• Strong data analysis and report writing skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee strategic initiatives and ensure high-quality reports.
• Build and mentor a high-performing team.
• Lead automation efforts and identify process improvements.

Skills

Leadership

Data Analysis

Client Management

Education

Advanced degree in Business, Economics, or Social Sciences

Tools

Salesforce Analytics

Job description

VP / Sr Director of Service Delivery and Process Optimization

TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. Our platform uses machine learning and artificial intelligence to ingest and normalize hundreds of millions of data points daily, providing critical insights for workforce planning, skills analysis, location optimization, DEI strategies, and sourcing strategies worldwide.

Our Core Values include:

• Humanity First
• Customers at the Core
• Diverse Minds, One Team
• Pioneering Innovation
• Resilient Perseverance

Position Title: Vice President - Service Delivery and Process Optimization

Key Responsibilities:

• Leadership and Strategy: Oversee strategic initiatives, ensure high-quality reports, and develop innovative methodologies.
• Management and Development: Build and mentor a high-performing team, conduct performance reviews, and support professional growth.
• Client Engagement: Collaborate with client managers, address escalations, and maintain strong client relationships.
• Strategic Planning: Contribute to company strategy, identify market trends, and align activities across departments.
• Automation and Process Improvement: Lead automation efforts, identify process improvements, and leverage technology to enhance workflows.
• Thought Leadership: Represent the organization at industry events, publish thought leadership content, and stay updated on industry trends.

Qualifications:

• Proven leadership experience in HR, talent management, or workforce analytics sectors.
• Strong data analysis and report writing skills.
• Excellent leadership and client management abilities.
• Ability to thrive in a fast-paced environment.
• Advanced degree in Business, Economics, Social Sciences preferred.
• Experience in process transformation, data sciences, and optimization is desirable.
• Relevant experience in HR data and Salesforce Analytics.

This role focuses on internal process optimization, automation roadmap ownership, and does not require HR expertise but a solid data analytics background. The new hire will inherit and lead the automation initiatives.

This job is active and accepting applications.